Universal Banker

Hancock Whitney; Hammond (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Hancock Whitney in California is seeking a Financial Center Sales Associate to build relationships, conduct proactive outreach, and advise clients on our digital banking tools. You will handle routine transactions, explain mobile and online banking, and guide clients toward self-service options.

You will work to achieve sales goals, refer clients to mortgage, business banking, and investment specialists, and uphold risk, compliance, and service standards across the branch.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 1+ year of sales or client service experience required; banking preferred.
• Strong ability to build and expand client relationships.
• Must have NMLS registration under the SAFE Act.

Responsibilities

• Build and retain client relationships through proactive outreach and consultative discussions.
• Assist clients with deposits, withdrawals, and loan payments; explain digital banking solutions.
• Refer clients to internal partners for mortgages, investments, etc.
• Maintain risk and compliance with bank policies; ensure safe customer experience.

Skills

Client relationship building

Sales experience

Digital banking tools

Cash handling

NMLS registration

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Banking systems

Online banking platforms

Job description

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Build, manage, and retain client relationships by conducting proactive outreach, needs assessments, and consultative sales conversations.
• Serve as a trusted advisor to clients, matching financial products and services to meet their goals.
• Proactively educate clients on self-service and digital banking solutions (mobile, online, ATMs, and emerging technologies) to ensure 24/7 account access.
• Process routine financial center transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
• Manage lobby activity by greeting and directing clients, monitoring risk, and ensuring a positive client experience.
• Identify and refer clients to internal partners (mortgage, business banking, investments) for specialized financial needs.
• Develop and maintain a strong sales pipeline to achieve assigned goals and contribute to branch growth.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
• Participate in community outreach and business development activities to expand the client base.
• Maintain awareness of surroundings, client behavior, and potential risk indicators to ensure a safe environment.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• High school diploma or GED required; Bachelors degree preferred
• 1+ year of sales, client service, or retail experience required; prior banking experience preferred
• Will also consider a Bachelors degree plus cash handling and customer service experience in retail/financial services
• Demonstrated ability to build and expand client relationships
• Proficiency navigating multiple banking systems and digital tools
• NMLS registration under the SAFE Act of 2008 required; employment contingent upon successful registration and background check.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to work Financial Center hours, including weekends and evenings, and to travel as required.
• Ability to work under stress and meet deadlines
• Ability to lift/move/carry approximately 50 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.