Universal Banker

Hancock Whitney; Saraland (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

Hancock Whitney is seeking a Financial Center Sales & Service Associate to build and retain client relationships, assess needs, and consult with clients to tailor banking solutions. You will educate clients on digital banking, process routine transactions, and support lobby activities to ensure a superior customer experience.

You will identify opportunities to refer clients to mortgage, business banking, and investments teams while upholding risk and compliance standards and contributing to

Qualifications

• High school diploma or GED is required; Bachelor's degree is preferred.
• Experience in sales, client service, or retail is required; banking experience is preferred.
• Proficiency with multiple banking systems and digital tools is required.
• Must obtain NMLS registration under the SAFE Act before employment.

Responsibilities

• Build, manage, and retain client relationships through proactive outreach and needs assessments.
• Serve as trusted advisor, matching financial products to client goals.
• Educate clients on self-service and digital banking to ensure 24/7 access.
• Process routine financial center transactions accurately and efficiently.
• Manage lobby activity, greet clients, and maintain a positive experience.
• Refer clients to internal partners for specialized needs.
• Develop and maintain a strong sales pipeline to drive branch growth.
• Uphold risk, compliance, and security standards in daily operations.
• Participate in community outreach and business development activities.
• Maintain awareness of surroundings and potential risk indicators.

Skills

Sales experience

Client service

Banking systems

Digital banking tools

Education

High school diploma or GED

Bachelor's degree preferred

NMLS registration under SAFE Act

Job description

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Build, manage, and retain client relationships by conducting proactive outreach, needs assessments, and consultative sales conversations.
• Serve as a trusted advisor to clients, matching financial products and services to meet their goals.
• Proactively educate clients on self-service and digital banking solutions (mobile, online, ATMs, and emerging technologies) to ensure 24/7 account access.
• Process routine financial center transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
• Manage lobby activity by greeting and directing clients, monitoring risk, and ensuring a positive client experience.
• Identify and refer clients to internal partners (mortgage, business banking, investments) for specialized financial needs.
• Develop and maintain a strong sales pipeline to achieve assigned goals and contribute to branch growth.
• Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
• Participate in community outreach and business development activities to expand the client base.
• Maintain awareness of surroundings, client behavior, and potential risk indicators to ensure a safe environment.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• High school diploma or GED required; Bachelor's degree preferred
• 1+ year of sales, client service, or retail experience required; prior banking experience preferred
• Will also consider a Bachelor's degree plus cash handling and customer service experience in retail/financial services
• Demonstrated ability to build and expand client relationships
• Proficiency navigating multiple banking systems and digital tools
• NMLS registration under the SAFE Act of 2008 required; employment contingent upon successful registration and background check.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to work Financial Center hours, including weekends and evenings, and to travel as required.
• Ability to work under stress and meet deadlines
• Ability to lift/move/carry approximately 50 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an 'undue hardship' then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.