Universal Banker

Adirondack Trust Company; Town of Malta (NY); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Adirondack Trust Company in Town of Malta, NY is seeking a Universal Banker to enhance the branch’s customer experience by blending teller duties with sales and service for Consumer and Business Banking clients. You will support daily operations, process transactions, and engage customers to expand relationships.

In this role, you’ll need strong communication and interpersonal skills, with the ability to handle varied customer needs and promote digital banking tools.

Formación

• Minimum 1 year of proven retail sales, call center, or customer service experience.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Ability to interact with various customers (consumer to small business).
• Notary (preferred) or ability to obtain within the first year.

Responsabilidades

• Process transactions accurately and balance cash drawer per policies.
• Meet with customers to discuss personal and/or business financial needs; open/modify accounts to expand relationships.
• Educate customers on features and benefits; make recommendations based on needs.
• Engage customers and promote use of digital capabilities in interactions.
• Refer customers to products/services and support retention of relationships.

Conocimientos

Retail sales experience

Excellent communication skills

Interpersonal skills

Ability to handle difficult customer

Time management

Notary (preferred)

Educación

High school diploma or GED

Descripción del empleo

The Universal Banker focuses on the branch’s customer experience through sales, service, and engagement of our Consumer and Business Banking customers. The Universal Banker supports the branch's daily operations as a Teller and meets customer service and sales needs as required by the assigned branch.

ESSENTIAL FUNCTIONS:

• Process transactions accurately and efficiently; balance the cash drawer and adhere to established cash limits, cash-handling, and check-cashing policies.
• Meet with customers to discuss personal and/or business financial needs; open or modify accounts to address customer needs and maintain or expand relationships.
• Educate customers and explain the features and benefits of customer solutions; make recommendations based on the customer’s identified needs.
• Engage customers in a variety of ways and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.
• Actively participate in a referral program by making referrals as appropriate.
• Proactively reach out to customers to contribute to the retention and expansion of all customer relationships.

MINIMUM JOB REQUIREMENTS:

• High school diploma or equivalent (GED) and a minimum of 1 year’s proven retail sales, call center, or customer service experience
• Strong verbal and written communication skills
• Strong interpersonal skills
• Ability to interact with varying customers (consumer to small business)
• Ability to effectively handle difficult customer conversations
• Well-organized
• Proven time management and prioritization skills
• Problem-solving and decision-making skills
• Ability to work independently and as part of a collaborative team
• Ability to work under critical time constraints in a team environment
• Notary (preferred) or ability to obtain within the first year.

PHYSICAL DEMANDS:

• Must be able to hear well enough to communicate with customers, co-workers, and outside bank personnel.
• Communicate Orally.
• Normal daily physical activities include walking, standing, sitting, stooping, bending, pushing, and pulling.
• Must be able to read reports and use a computer.
• Occasionally will lift 20-30 pounds (files, cash drawer, etc.)