Retail Banking Representative

Bank of Botetourt; Roanoke (VA); On-site; USD 34,000 - 42,000; Full time

Job summary

Bank of Botetourt is seeking a Retail Banking Representative for our Melrose Plaza Office. The role involves greeting customers, processing deposits and basic banking transactions, and delivering exceptional service while promoting bank products.

Experience in banking is not required but preferred. Candidates should be capable of handling cash accurately, maintaining security, and cross-selling mortgage, insurance, and treasury services as appropriate.

Qualifications

• Experience with customer service and teller operations.
• Proficient with Microsoft Office and banking software.
• Ability to learn and perform various banking duties.
• Strong attention to accuracy and cash handling.

Responsibilities

• Greet customers and process deposits and loan payments.
• Balance cash drawer and report discrepancies.
• Process currency transactions and currency reporting.
• Assist with ATM and safe deposit operations.
• Cross-sell bank products and services.
• Maintain customer confidentiality and security.

Skills

Customer service

Cash handling

Microsoft Office

Attention to detail

Sales referrals

Tools

Currency counter

Coin sorter

Teller machine

Job description

Description

Bank of Botetourt is currently seeking candidates for a Retail Banking Representative position at our Melrose Plaza Office, Banking experience is not required but is preferred. Qualified applicants must have be ability to learn and be competent in performing various banking duties such as; processing teller transactions, demonstrating superior customer service and promoting bank products and services.

A Community Partner

For 125 years, Bank of Botetourt has been committed to reaching out within our local communities to do all we can to further the area's overall economic development. As a community partner, we make charitable contributions for education, culture and the arts, social service agencies, charitable activities, community and economic development, and other programs that impact the needs of our communities. By bridging the needs of our local communities with the resources of Bank of Botetourt, we help to improve the quality of life for residents in our service areas. We realize that we can only be as successful as the communities we serve!

Volunteerism

Being a good corporate citizen means being actively involved in the community. Bank of Botetourt employees are encouraged to participate through mentoring, volunteering, sponsoring, and public service. Every day, our employees provide their time and talents for efforts that are important to their local communities - some read to children, others work during parades and festivals, some donate blood, or participate in walk-a-thons. We are proud of the many employees who generously donate so much of their time in support of charitable, civic, and professional organizations.

Requirements

Position Summary: Facilitates a variety of account transactions and services requests, while maintaining a high level of customer service

Essential Functions

• Greets customers and conducts deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits and evaluating items for proper hold scenarios.
• Examines cash deposits for counterfeit currency and follows proper protocols if identified.
• Receives payment on all loans, ensuring that payments equal the amount due, and that all late charges, if applicable, are collected.
• Issues cashier checks within prescribed limits and directs customers on how to purchase U.S. Savings Bonds.
• Processes mail deposits, night drop deposits, ATM deposits, and daytime drop-off deposits and records proper information on bank forms if applicable.
• Closes accounts or completes account transfers as requested.
• Assists customers with stop payment requests and wire transfer requests.
• Completes “Currency Transaction Report” for all cash transactions over $10,000 and completes “Consolidated Currency Report” for all cash transactions over $3,000 and below $10,000.
• Executes requests to purchase or redeem foreign currency.
• Batches work at designated times, reviews for red batches, and balances cash drawer at end of day processing. Any teller outages are accounted for on the business day in which they are identified and reported to the Head Teller or Branch Manager.
• Cashes checks, pays withdrawals from savings accounts, and redeems savings bonds.
• Processes safe deposit box payments and provides assistance to customers accessing their safe boxes.
• Continuously demonstrates a helpful, friendly attitude and is committed to providing excellent customer service.
• Maintains a strong knowledge of the bank’s products and services
• Looks for opportunities to make referrals to mortgage, insurance, investments, merchant services, treasury services, and title services.
• Cross-sells the bank’s products and services. Also participates with manager in the allocation of retail sales goals and the achievement of individual sales goals.
• Adheres to currency and coin limits.
• Understands their role in case of robbery, whether victim or bystander, and knows proper post-robbery procedures.
• Maintains a neat and orderly work area and ensures that all negotiable items and confidential records are properly secured.
• Collects and verifies updated customer identification data.
• Balances and maintains ATM (if applicable).

Other Duties/Responsibilities

• Operates standard office machines, including coin sorter, coin wrapper, currency counter, teller machine, copier, typewriter, fax machine and adding machine.
• Ensures that the teller station is properly stocked with forms, supplies, etc.
• Assists in receiving and processing deposits for Bank of Botetourt Elementary Savings Program.

Bank of Botetourt Expectations

• Provide superior customer service.
• Represent the bank in a professional manner.
• Represent Bank of Botetourt in community affairs and events.
• Treat all staff members with the utmost respect and cooperation.
• Conduct business to maximize shareholder value.
• Promptly report known or suspected violations of Bank Secrecy Act (BSA) laws, rules, or regulations involving the bank, its customers, or any other parties, or violations of the bank’s BSA compliance program to the BSA Officer or Coordinator.
• Perform other duties as assigned.

Basic Qualifications

Proficiency in Microsoft Office applications and strong computer skills.

Excellent customer service skills, ability to multi-task, proficient in operating standard office machines.

Note: This job description is not all-inclusive, and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

BANK OF BOTETOURT promotes an equal employment opportunity workplace, which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Bank of Botetourt is Member FDIC.