Universal Banker

TS Bank; Corning (IA); On-site; USD 20,664 - 30,307; Full time

Job summary

TS Bank in Corning, IA is seeking a Universal Banker to greet customers, open day-to-day accounts and promote bank products, contributing to sales targets while delivering a superior client experience.

The role requires a high school diploma or GED, with preferred post-secondary education. Existing cash handling and sales experience are beneficial; travel to events may be required, and some after-hours work could occur.

Qualifications

• High school diploma or GED required.
• One year of work experience in a financial institution or cash handling; sales experience is a plus.

Responsibilities

• Assist with daily operating activities (ABM servicing, opening/closing procedures).
• Contribute to sales goals by identifying simple sales opportunities and promoting bank products.
• Cross-sell bank products to customers and refer opportunities to the appropriate officer.
• Greet customers and provide banking services; open day-to-day accounts.
• Maintain compliance with regulations and internal policies while delivering excellent client service.

Skills

Customer service

Sales

Cross-selling

Cash handling

Banking products

CRM system

Communication

Teamwork

Attention to detail

Education

High school diploma or GED

Tools

CRM system

Job description

Job Description

TS Bank is seeking to hire a Universal Banker for our location in Corning, Iowa. This position is responsible for contributing to sales targets by identifying and fulfilling simple sales opportunities and promoting Bank products. This includes greeting customers, opening day‑to‑day accounts and working closely with team members to ensure an optimal customer experience.

Preferred education and experience: Possess a high school diploma or GED certification required. Additional post‑high‑school education and/or training is preferred. One year of work experience in a financial institution, cash handling, and prior sales experience is a plus.

Position location: Corning, IA
Starting Pay: $18.00/hr.

Experience and Skills

• Assist with daily operating activities such as ABM servicing and opening and closing procedures.
• Contribute to sales goals by identifying and fulfilling simple sales opportunities to increase sales and revenue.
• Cross‑sell bank products to new and existing customers.
• Direct sales opportunities to the appropriate sales officer.
• Ensure all activities conducted are in compliance with governing regulations and internal policies and procedures.
• Foster a relationship of mutual trust and confidence with clients and other team members.
• Greet and interact with the customer when they enter the branch.
• Meet clients’ day‑to‑day transactional needs and resolve their service and maintenance related inquiries.
• Promote bank products.
• Open day‑to‑day accounts, fulfill pre‑approved credit opportunities and work closely with team members to ensure the optimal experience for clients.
• Interact with the local market to gain new clients and expand relationships with existing clients.
• Provide WoW client service through quality conversations, efficient and accurate processing of client transactions and adhering to the Branch Service Level Agreement.
• Sell, open, and maintain all personal banking products and services to new and existing clients, highlighting features and benefits and cross‑selling/referrals to other TS Banking Group areas including commercial and small business lending and wealth management and trust.
• Meet or exceed all established sales goals and contribute to branch deposit growth; track and log all interactions in the bank’s CRM system; provide feedback at weekly sales huddles; complete 2.2.2 follow‑up; participate in the Personal Banking Incentive Program after 90‑day onboarding.
• Maintain a system of follow‑up mail and telephone communication several times during the year with new and existing clients to generate additional business.
• Answer client questions and handle objections during the sales process; diplomatically handle dissatisfied clients by providing exceptional client service.
• Perform both account opening and transactional processes in the delivery of efficient, accurate and professional service that defines exceptional client service and reputation.
• Proficient in personal account opening, maintenance, closing including checking, savings, and safe deposit boxes. Adhere to lean account opening process.
• Check ordering; check cashing procedures; issue cashier’s checks; process wire transfers; account maintenance; transfers/sweeps; online banking and mobile banking maintenance; stop payments; process holds and ACH/debit card disputes.
• Approve overdrafts and returns (with lending authority).
• Proficient in BSA requirements including CTR transactions, monetary instrument log, and detecting/reporting suspicious/unusual activity.
• Provide awareness of all banking products and services via outbound communication and interaction with current and prospective clients. Make appropriate referrals and possess a thorough knowledge of TS Banking Group products and services, gather and organize client information based on referrals, answer questions, make follow‑up calls, use CRM system to prepare and proceed with the next steps in referral process; provide feedback to supervisor and affected bank personnel.
• Participate in branch and bank business development activities including community events to promote the bank’s image.
• Proactive aisle prospecting required for in‑store bankers.
• Protect TS Banking Group financial interests and reputation by complying with internal and external policies, procedures and regulations.
• Proficient in deposit compliance disclosures. Comply with all banking regulations, policies and procedures.
• Ability to perform all other duties as assigned.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; effectively present information and respond to questions from employees and the public; possess good communication skills; perform basic math operations and common fractions; compute rate, ratio, and percent; draw and interpret bar graphs.
• Ability to operate telephone, personal computer, printer, copier, fax machine; working knowledge of word processing, spreadsheet and database software; advanced PC knowledge beneficial.
• Physical demands: regularly required to sit and talk; hands use; occasionally lift up to 50 pounds; must adjust vision; reasonable accommodations may be made for disabilities.
• Must have reliable transportation to travel to and from work and other work‑related events.
• Position may require working before or after normal business hours, including weekends and overnight travel, to meet deadlines and attend meetings or training programs.