Universal Banker

First Horizon Bank

Cary (NC)

On-site

USD 32,000 - 42,000

Full time

10 days ago

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Benefits offered by this job

Medical with wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Job summary

First Horizon Bank is seeking a Customer Service Teller to perform daily deposits, cash handling, and open checking/savings accounts, providing deposit product services. You will identify client needs, recommend products, cross-sell to deepen relationships, and participate in outbound calling campaigns.

You will assist with loan applications and hand off processing to the appropriate associate. The role requires a high school diploma or GED and 1 year of teller experience, with strong

Qualifications

High school diploma or GED and 1 year of Teller experience preferred.
Strong communication and customer service skills with ability to cross-sell.
Ability to work in a fast-paced banking center and follow procedures.

Responsibilities

Provide teller and platform support to minimize client wait times and deliver quality service.
Identify client needs and recommend appropriate products and services.
Open and process new deposit accounts including savings accounts and CDs.
Cross-sell and refer to bank partners to deepen client relationships.
Conduct outbound calls to clients and prospects during campaigns.
Assist with loan applications and hand off processing to the appropriate associate.
Research and resolve client inquiries and ensure accurate account status.
Deliver excellent client experiences and adhere to bank policies and ethics.

Skills

Customer service

Sales & cross-selling

Communication

Outbound calling

Education

High school diploma or GED

Tools

Microsoft Office

10-key calculator

Coin counter

Job description

Job Description

Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services.
Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs.
Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts.
Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns.
Assist client with loan application for personal/retail consumer needs and “handing off” the processing of these applications to the appropriate associate.
Research and resolve problems and respond to client inquiries on account status.
Deliver excellent client experiences consistently and promptly resolve client issues effectively.
Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
Assist banking center associates with all aspects of daily operations as needed, including audit controls.
Assist banking center management with “on the job training” of new associates.
Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales and service

Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services.
Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs.
Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts.
Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns.
Assist client with loan application for personal/retail consumer needs and “handing off” the processing of these applications to the appropriate associate.

Client experience

Research and resolve problems and respond to client inquiries on account status.
Deliver excellent client experiences consistently and promptly resolve client issues effectively.
Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
Assist banking center associates with all aspects of daily operations as needed, including audit controls.
Assist banking center management with “on the job training” of new associates.
Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Compliance and risk management

Perform all other job related duties as assigned

Operational efficiency

Supervisory Responsibilities

No supervisory responsibilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience.

High school diploma or general education degree (GED) and 1 year of experience as a Teller preferred.

Computer And Office Equipment Skills

Microsoft Office Suite
In addition, 10-key calculator; coin counter

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

Not necessary

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .

Benefit Highlights

Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits