Universal Banker

Burke & Herbert Bank; Cambridge (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated Universal Banker to join their team in Cambridge, MD. This full-time role involves a dynamic mix of responsibilities, including providing exceptional customer service, performing routine banking transactions, and assisting clients with their accounts. The ideal candidate will thrive in a sales-oriented environment and possess strong interpersonal and problem-solving skills. With a focus on teamwork and customer satisfaction, this position offers a fantastic opportunity to grow within a supportive and professional banking environment. Join a company that values its employees and offers a comprehensive benefits package, including health insurance and a 401(k) plan with company match.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

401(k) with Company Match

Paid Parental Leave

Paid Bereavement Leave

Company Paid Life Insurance

Paid Long-Term Disability Coverage

Qualifications

• High School Diploma required; 2-3 years of teller/new accounts experience preferred.
• Excellent computer, typing, and math skills are essential.

Responsibilities

• Perform routine banking transactions and open consumer and business accounts.
• Provide superior customer service and assist clients with account inquiries.

Skills

Customer Service

Sales Skills

Problem-Solving

Interpersonal Skills

Computer Skills

Math Skills

Education

High School Diploma or equivalent

Tools

Standard Office Equipment

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Universal Banker

Full Time Cambridge, MD, US

2 days ago Requisition ID: 1726

Universal Banker

CLASSIFICATION

Non-exempt

REPORTS TO

Community Bank Manager

JOB DESCRIPTION

Summary/Objective

Under the direction of bank management, performs a wide variety of duties between the teller line and the customer service desk. This includes opening and closing accounts, performing routine banking transactions, and other duties.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Universal Banker will rotate between the teller line and the customer service desk.
• Universal Bankers provide superior customer service experience, based on all Service Beyond Expectations-Begins With Me pillars.
• Perform routine banking transactions such as deposits, checks, payments, cash orders, coin processing, issuing official checks/money orders, etc.
• Open Consumer and Business Bank Accounts including loans and deposits.
• Assist clients in many aspects of their accounts including, but not limited to, account inquiries, online and mobile products and services, debit cards, account reconciliation, account maintenance, wire transfers, check orders, and overdraft assistance.
• Open and/or assist with CDARS accounts/transactions and IRA accounts/transactions.
• Equitably contributes to the branch attainment of sales and referral products goals by identifying and making referrals.
• Adhere to all policy and procedures of the company. Follows operational procedures including protecting customers, bank assets and bank security.
• Accurately complete information on systems and forms to mitigate exposure while ensuring service delivery and quality.

Other Duties

• Other duties as assigned.

Education and Experience

• High School Diploma or equivalent
• 2-3 years teller and/or new accounts experience preferred.
• Universal Banker must be comfortable and confident in a sales and service environment.
• Universal Banker must be able to be part of a team and work closely with fellow Customer Service Tellers and Relationship Bankers.
• Highly professional with good interpersonal and problem-solving skills.
• Excellent computer, typing, and math skills required.
• Highly organized and detail-oriented.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary.

Travel

Travel may be required for this position.

Compensation

This position is classified as non-exempt, and as such it is paid on an hourly basis. The pay range for this position is $16.00 - $18.50 per hour, depending on experience. Other compensation includes overtime paid at one and one-half times the normal hourly rate for any hours worked in excess of 40 in a workweek.

This position is classified as full-time and the benefits package includes health insurance, dental insurance, vision insurance. Employees may select from coverage options which range from employee only to family coverage. Full-time employees receive either Paid Time Off (PTO) or separate paid vacation and paid illness leave accrual. This is in addition to a paid holiday schedule, paid bereavement, and paid parental leave. Benefits also include company paid life insurance and paid long-term disability coverage. Our bank also offers a 401(k) with a company match.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.