Universal Banker

Peoples Bank; Akron (OH); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

401(k) retirement plan with employer match

Education assistance

Paid vacation and holidays

Job summary

Peoples Bank in Akron, Ohio, is seeking a Customer Service Representative to provide exemplary service and support customers with banking products. Responsibilities include managing account transactions, developing customer relationships, and achieving sales goals. The ideal candidate will have a high school diploma, at least one year of customer service experience, and strong communication skills. Applicants should possess a positive attitude and the ability to excel in a fast-paced environment. Join us to help our community grow.

Qualifications

• Minimum 1-year work-related experience in customer service.
• Ability to work in a fast-paced environment with high accuracy.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver superior customer service and process complex transactions.
• Develop and retain customer base and maintain confidentiality.
• Initiate conversations to uncover customer needs and provide solutions.

Skills

Customer service orientation

Attention to detail

Sales skills

Communication skills

Team collaboration

Education

High School Diploma or GED

Tools

Salesforce

Job description

Build Your Future Here. Thinking of changing jobs or starting your career at a growing company with an award-winning culture? You are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success, and by joining Peoples Bank, we will help you achieve your career goals just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full‑service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have specialty finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work: American Banker Best Banks to Work For (2021–2025), Top Workplaces USA national award (2022–2025), Newsweek’s America’s Best Banks (2023–2024), America’s Greatest Workplaces (2024–2025), Forbes America’s Best Banks (2024–2025), Forbes Best‑in‑State Banks (2020–2021, 2025), and TIME’s America’s Growth Leaders (2026).

We provide a benefits package that includes a 401(k) retirement plan with an employer match, employee stock purchase plan, education assistance, paid vacation and holidays, and more. For full details visit peoplesbancorp.com/about‑us/find‑a‑career/.

Job Purpose

The position provides excellent service to customers in accordance with Peoples Bank policies. It involves opening deposit accounts, handling CSR transactions, selling and cross‑selling bank products and services, generating and executing consumer loans, and resolving customer service issues. The role engages in sales and service activities at branch locations, contributing directly to the success of the banking center by identifying opportunities for product referrals and directing customers to appropriate channels to address their needs.

Job Duties

• Deliver superior customer service with a friendly demeanor, can‑do attitude, and willingness to help at all times.
• Develop and retain the customer base, greet customers by name, and be responsive to correspondence and problem resolution.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Maintain accurate balancing and error records as per policy and correct outages with assistance when needed.
• Process complex multi‑step transactions.
• Research and offer solutions to resolve customer issues using organizational knowledge and identify helpful resources, providing follow‑up on resolution.
• Receive checks and cash for deposit to savings and checking accounts, verify amounts, and examine checks for endorsement and negotiability.
• Acquire, use, and maintain consumer lending product knowledge to generate and execute consumer loans, lines, and deposit products.
• Be self‑motivated and assertive, perform well in a sales environment, and interact professionally with customers and team members.
• Turn service encounters into dialogue‑based meetings where other needs can be uncovered.
• Consistently meet or exceed sales referral goals set by management and maintain knowledge of the full product line offered.
• Initiate conversations to uncover customer needs and effectively refer customers to business partners for selling and cross‑selling bank products and services.
• Consistently complete required training for all bank and branch policies and procedures.
• Interpret documents such as safety rules, account documents, operating and maintenance instructions, consumer loan documents, and procedure manuals; speak effectively before groups of customers or employees.
• Define and offer solutions to resolve problems, using organizational knowledge to identify helpful resources.
• Follow operational standards regarding security, risk management, and compliance.
• Make sales calls via phone or Zoom to clients and prospects weekly to meet calling goals, recording those calls in Salesforce.
• Interpret data to evaluate acceptable lending ratios and product and service opportunities.
• Meet scheduled working hours as designated by the manager to support branch functionality and client needs.
• Meet Retail Branch Standards, including dress code.
• Perform special projects as assigned.

Education, Experience and Job Skills

• High School Diploma or GED.
• Minimum 1‑year work‑related experience in customer service.
• Ability to work in a fast‑paced environment with high accuracy and close attention to detail.
• Proficiency in basic computer operations and standard applications, with the ability to quickly learn and navigate job‑specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven team player.
• Daily reliable transportation.
• Consistent standing required; bending or squatting may be required for access to night drops, coin machines, vaults, ATMs, etc., based on branch setup.
• Must be able to lift up to 25 lbs. consistently.
• Must be able to travel to attend internal education and meetings, which may include overnight stays, and to fill in at other branches as needed.
• Must be able to pass background and credit standards to hold NMLS credentials.
• Trustworthy and confidential behavior is essential in this role.

Basic Qualifications

• High School Diploma or GED.
• Minimum 1‑year work‑related experience in customer service.
• Daily reliable transportation.
• Consistent standing required; bending or squatting may be required for access to night drops, coin machines, vaults, ATMs, etc., based on branch setup.
• Must be able to lift up to 25 lbs. consistently.
• Must be able to travel to attend internal education and meetings, which may include overnight stays, and to fill in at other branches as needed.

Equal Opportunity Employer

Peoples Bank is an equal opportunity employer. We welcome applications from all qualified individuals, including men, women, disabled persons, veterans, and others. If you are unable to complete the application due to a disability, contact [e-mail] to ask for an accommodation, alternative application process, or other inquiries.