Universal Associate II (New Accounts/Teller)

Paylocity; Mount Aetna (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401k w/ company match

Paid time off; paid holidays

Group and voluntary life insurance and

disability insurance

Aflac supplemental plans

Employee Assistance Program

Job summary

First Citizens Community Bank is seeking a Universal Associate to provide timely, courteous customer service and accurately process transactions. The role emphasizes promoting bank products, assessing customer needs, and supporting a sales culture while maintaining accurate balances and adhering to banking regulations.

Responsibilities include handling deposits, accounts maintenance, IRA/SEP files, and operating procedures.

Qualifications

• High school diploma or equivalent educational experience.
• One year experience as a Universal Associate I (preferred).

Responsibilities

• Provide timely and courteous customer service.
• Process customer transactions in a professional, accurate, and efficient manner.
• Promote the bank’s sales culture and referral programs.
• Assess customer financial needs and suggest bank services and products.
• Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
• Follow procedures and comply with banking regulations.
• Identify customer needs and develop solutions to exceed goals and expectations.
• Interact constructively with co-workers.

Skills

Customer service

Sales orientation

Analytical skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Position-related software

Job description

Description

• Provide timely and courteous customer service.


• Process customer transactions in a professional, accurate, and efficient manner.


• Exemplify FCCB’s standard of delivering exceptional customer service every time.


• Assess customer's financial needs and suggest Bank services and products.


• Actively participate in and promote the Bank’s sales culture and referral programs.


• Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.


• Follow proper procedures and complete tasks in compliance with banking regulations.


• Identify customer needs and develop solutions to exceed customer goals and expectations.


• Constructively interact with co-workers.

There are four levels within the Universal Associate role. A Universal Associate II (New Accounts/Teller):

• Processes transactions and handles cash, vault, ATM responsibilities, etc.


• Opens and maintains deposit accounts for consumers and businesses


• Completes all necessary maintenance on customer accounts


• Responsible for maintaining IRA/SEP files


• Performs a variety of operational duties and data input functions


• Processes deceased and estate accounts


• Understands a variety of operational procedures


• Demonstrates good analytical and decision-making skills.

HOURS

will average approximately 38-40 per week and will include working Saturday mornings on a regular rotating basis. This position is budgeted for 2,080 hours per year.

Requirements

• Ability to use Microsoft Office Suite and related program software.


• Ability to quickly learn position-related software.


• Ability to effectively use general office equipment.


• High school diploma or equivalent educational experience.


• One year experience as a Universal Associate I. (preferred)

BENEFITS:

• Health, dental, and vision benefits


• 401k w/ company match


• Paid time off; paid holidays


• Group and voluntary life insurance and disability insurance


• Aflac supplemental plans


• Employee Assistance Program

Our goal is to support the growth of the communities we serve. First Citizens has a knack for hiring the finest and brightest employees; we understand how fostering their growth builds loyalty and impacts customer service. Our employees are our strongest asset. So, we accommodate families, invest in our employees' future, and recognize hard work.

First Citizens Community Bank is committed to equal employment opportunity and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.