Universal Associate I (Teller/New Accounts)

First Citizens Bank; Pennsylvania; On-site; USD 30,000 - 45,000; Full time

Job summary

First Citizens Bank is looking for a Universal Associate to provide excellent customer service and handle transactions effectively in Pennsylvania. This role requires strong cash handling skills and the ability to assess financial needs while supporting the bank's sales culture. The ideal candidate will have at least one year of customer service experience and proficiency in using Microsoft Office. Benefits include health, dental, and vision coverage, a 401k plan, paid time off, and more.

Benefits

Health, Dental, and Vision Benefits

401k with Company Match

Paid Time Off

Employee Assistance Program

Qualifications

• One year of customer service and cash handling experience.
• Ability to use Microsoft Office Suite and related program software.

Responsibilities

• Provide timely and courteous customer service.
• Process customer transactions accurately and efficiently.
• Assess customer's financial needs and suggest appropriate bank services.

Skills

Customer Service

Cash Handling

Office Software Proficiency

Education

High School Diploma or Equivalent

Job description

Description

• Provide timely and courteous customer service.
• Process customer transactions in a professional, accurate, and efficient manner.
• Exemplify FCCB’s standard of delivering exceptional customer service every time.
• Assess customer's financial needs and suggest Bank services and products.
• Actively participate in and promote the Bank’s sales culture and referral programs.
• Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
• Follow proper procedures and complete tasks in compliance with banking regulations.
• Identify customer needs and develop solutions to exceed customer goals and expectations.
• Constructively interact with co-workers.

There are four levels within the Universal Associate role. The Universal Associate I (Teller/New Accounts):

• Processes transactions and handles cash, vault, ATM responsibilities, etc. as outlined above.
• Opens and maintains deposit accounts for consumers and businesses.
• Completes all necessary maintenance on customer accounts.

HOURS will average approximately 38-40 per week and will include working some Saturday mornings. May work in other offices as needed. This position is budgeted for 2,080 hours per year.

Requirements

• Ability to use Microsoft Office Suite and related program software.
• Ability to quickly learn position-related software.
• Ability to effectively use general office equipment.
• One year customer service and cash handling experience.
• High school diploma or equivalent educational experience. (preferred)

BENEFITS: Comprehensive benefit package to include:

• Health, dental, and vision benefits
• 401k w/ company match
• Paid time off; paid holidays
• Group and voluntary life insurance and disability insurance
• Aflac supplemental plans
• Employee Assistance Program

Our goal is to support the growth of the communities we serve. First Citizens has a knack for hiring the finest and brightest employees; we understand how fostering their growth builds loyalty and impacts customer service. Our employees are our strongest asset. So, we accommodate families, invest in our employees' future, and recognize hard work.

First Citizens Community Bank is committed to equal employment opportunity and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.