Universal Associate

Colorado Credit Union; Littleton (CO); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401k Employer Contributions & Match

Annual Bonus Based on Company Performa

Tuition Reimbursement

Paid Time Off

Holidays

Wellness Program

Job summary

Colorado Credit Union is seeking a full-time Teller in Littleton, CO. You will welcome members, assist with orientation to online and mobile banking, and guide them in using branch technology. The role involves processing teller transactions and helping with new accounts while meeting sales goals.

The position requires a high school diploma with 6 months to 1 year banking or customer service experience preferred. Competitive benefits and a dynamic team environment are offered.

Qualifications

• Strong customer service skills and ability to listen to member needs.
• Accurate cash handling and balancing transactions.
• Ability to explain banking products and services clearly.

Responsibilities

• Welcome members to the branch and assist with orientation to branch technology.
• Process teller transactions and basic account maintenance.
• Open new accounts and answer questions about accounts and loans.
• Support branch promotions and ensure compliance with policies and procedures.

Skills

Customer service

Cash handling

Sales

Communication

Teamwork

Attention to detail

Education

High school diploma

Job description

Job Details: Job Location: 10026 W San Juan Way - Littleton, CO 80127, Position Type: Full Time, Education Level: High School, Salary Range: $21.00 - $23.50 Base+Commission/month, Travel Percentage: None, Job Shift: Day, Job Category: Banking, GENERAL PURPOSE

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lives CCU's service standards and core values: Be the Advocate, Embrace Curiosity, and Be Compassionate.
• Welcome members to the branch, assist with their orientation, and guide them in using branch technology and additional services like online or mobile banking and remote deposit capture
• Possess foundational knowledge of all credit union products and services, to recommend the best options for each member.
• Meet individual and branch sales and referral goals.
• Build loyal member relationships by understanding their needs, providing sound advice, and tailoring financial solutions to each member.
• Accurately and promptly process teller transactions and account maintenance or elevate complex needs as appropriate.
• Process new account applications for basic account types, following Credit Union standards.
• Assist members with needs such as online/mobile banking support, account reconciliations, and, general account servicing.
• Consult with account applicants and existing members about their current and future financial needs.
• Open general new accounts , and address questions related to accounts and loans.
• Demonstrate initiative, a commitment to continuous learning and the ability to adapt to changing demands and requirements.
• Collaborate effectively with team members to provide exceptional service and enhance the members’ experience.
• Support promotions and strategies to achieve Credit Union goals.
• Assist branch management with compliance, policies and procedures, balancing, branch audits, branch opening and closing processes, monthly reporting, and member service issues.
• Ensure compliance with all company, state, and federal rules and regulations (including BSA, fair lending, and more)
• Adhere to all service standards outlined in the Credit Union's policies and procedures.
• Participate in Credit Union business development and community relations activities.
• Perform other duties as needed or requested.

KNOWLEDGE, SKILL AND ABILITY

• Demonstrates accuracy in the handling of cash, balancing transactions, and maintaining transaction records.
• Maintains mental alertness, professionalism, punctuality and a cooperative attitude.
• Possesses strong member service skills, including the ability to actively listen, ask effective questions, identify member needs and provide appropriate solutions.
• Communicate clearly and concisely in verbal and written form.
• Ability to perform basic mathematical calculations and accurately process financial transactions.
• Self-motivated and capable of independently developing and maintaining product and service knowledge.
• Demonstrates a friendly and energetic disposition that promotes a positive member experience.
• Develop a comprehensive understanding of all departments and knows when and how to refer members to the appropriate resource.

EDUCATION, FORMAL TRAINING, AND EXPERIENCE

• High school diploma, GED, or equivalent training/experience.
• Previous sales or customer service experience required.
• Six months to one year of banking or loan experience is preferred.

WORK ENVIRONMENT/PHYSICAL ACTIVITIES

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will often be required to move around for a majority of the day. The employee must occasionally lift and/or move up to 25 pounds.

ADDITIONAL INFORMATION: BENEFITS

This position is eligible for the following benefits:

• Medical/Dental/Vision Insurance
• Company Paid Life, Short-term Disability, and Long-term Disability Insurance
• Voluntary Life, Hospital Indemnity, Accident, and Critical Illness Insurance
• 401k Employer Contributions & Match
• Annual Profit Sharing funded into the 401k
• Tuition Reimbursement (Max $5,250.00/annually)
• Paid Time Off
• Company Paid Holidays
• Work-Life Balance and Flexible Work Schedules
• Cross-Training and Career Development Opportunities
• Wellness Program
• Employee Recognition Program
• Annual Bonus Based on Company Performance
• Monthly Incentives Based on Performance