Universal Ambassador - Kernville

AltaOne Federal Credit Union; Kernville (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Altaone Federal Credit Union in Kernville, CA seeks a Member Service Associate to assist members with opening accounts, processing IRA certificates, CDs, loans, and wires. The role emphasizes delivering high-quality customer service and educating members on available financial products.

Requirements include 6 months to 2 years of relevant experience, a high school diploma or GED, and strong interpersonal skills. The position may involve occasional notary duties and back-up teller support.

Qualifications

• High school diploma or GED required.
• 6 months to 2 years of related experience.
• Ability to perform basic financial calculations with accuracy.
• Excellent courtesy, tact, and diplomacy.

Responsibilities

• Open various new accounts and educate members on services/products.
• Explain and expedite opening/closing/rollover of IRA certificates.
• Assist with a wide variety of customer services including wires, notary, and loans.
• Provide back-up support to tellers and assist with CD accounts.

Skills

Customer service

Cash handling

Financial transactions

Account opening

Notary

Computer literacy

Education

High school diploma or GED

Tools

Calculator

Computer

Job description

RoleAssist members with a wide variety of services and advise as to how best utilize company products and services in order to meet personal financial goals and provide the highest quality customer service.Major Duties and ResponsibilitiesOpen various new accounts, process necessary information and educate the members as to services/products available as a result. (For example, Visa check card, online banking, automated teller, etc.)Explain and expedite the opening, closing, transfer, and rollover of IRA certificates.Assist with wide variety of customer services including open/close Shared Certificates, maintain Safe Deposit Boxes, assist members with checkbooks, process credit card/loan applications for members, manages outgoing wires, solve fraud issues, notary, close accounts, etc.Assist members with opening CD’s and educate members as to penalties, earnings, etc.Provide backup to tellers upon request.Set up auto transfers and sign up customers for ACH transfers and wires.Use every member contact as an opportunity to advise members about additional services or programs that might benefit them.Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.Knowledge and SkillsExperienceSix months to two years of similar or related experience, including time spent in preparatory positions.Education/Certifications/LicensesA high school degree or GED is required.Interpersonal SkillsCourtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.ADA RequirementsPhysical RequirementsPerform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.Working ConditionsMust be able to routinely perform work indoors in climate-controlled shared work environment with moderate noise.Mental and/or Emotional RequirementsMust be able to perform job functions independently and with limited supervision. Must work effectively as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace. Must be capable of exercising highest level of discretion on confidential matters.