Member Service Representative 3

P1FCU; Orofino (ID); On-site; USD 46,000 - 70,000; Full time

Job summary

P1FCU in Idaho is seeking a loan officer who delivers excellent member service, explains loan options, and opens new accounts as needed. You will work closely with members to gather information, process loan applications, and ensure accurate documentation.

The role requires 3–5 years in lending, strong Excel and Word skills, comfort with banking software, and a proven ability to meet sales goals while maintaining compliance with banking regulations.

Qualifications

• Three to five years of loan-related experience or demonstrated Loan Officer level skills.
• High school diploma or equivalent.
• Excellent Excel and Word, typing, and comfort with automated technology.

Responsibilities

• Provide member service, open accounts, and cross-sell loan products.
• Explain loan options and process approvals.
• Maintain accurate records and referrals.

Skills

Loan sales

Customer service

Data entry

MS Excel

PC literacy

Education

High school diploma

Tools

Excel

Word

Banking software

Job description

RoleResponsible for providing excellent member service and maintaining strong professional relationships. Assists members with new loans and products, open accounts, advises of the status of accounts, furnishes information on loans, products, fees and services. Courteously and promptly resolves member questions and problems or properly refers them to appropriate personnel. May advise on more complex products. Very likely to have sales goals.Major Duties and ResponsibilitiesLending is the primary function in addition to open various new accounts, process necessary information and educate the members as to services/products available as a result. (For example, Visa check card, online banking, ITM's, etc.)Answers questions and solves problems for members by listening to problems, collecting data, securing answers and reporting results to the inquiring party. Resolves member bookkeeping and checking account problems. Takes stop payment orders. Orders checks for member's accounts. Completes appropriate forms for members' needs. May provide notary service.Presents and explains Credit Union services and products to members while identifying cross-sell opportunities and cross-selling services to members.Explain and expedite the opening, closing, transfer, and rollover of IRA certificates.Assist members with opening CDs and educate members as to penalties, earnings, etc.Provide backup to tellers upon request.Set up auto transfers and sign up members for ACH transfers and wires.Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.Knowledge and SkillsExperienceThree to five years of similar or related experience, including preparatory experience. Or demonstration at Loan Officer 1 level of advanced interview skills and 6 months at the Loan Officer 1 level with sufficient number of loans accurately booked.Education/Certifications/LicensesA high school degree or equivalentInterpersonal SkillsCourtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.Other SkillsMust have proven track record of selling and servicing loans. Must be familiar with various computer software programs and comfortable with automated technology. Must be able to type, use PC, general office equipment including ten-key calculator and excellent in Excel and Word programs. Excellent organizational and editing skills, communication skills with vendors, staff, members, and general public.ADA RequirementsPhysical RequirementsPerform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.Working ConditionsMust be able to routinely perform work indoors in climate-controlled private work area with minimal noise.Mental and/or Emotional RequirementsMust be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.confidential matters.