UNIV-Communications Specialist III- Public Safety

MUSC Health; Charleston (SC); On-site; USD 38,000 - 61,000; Full time

Job summary

Medical University of South Carolina seeks a dispatcher to operate the base radio station for Public Safety, directing officers to emergencies and campus locations. You will maintain radio communications with officers and hospital safety and security teams, ensuring rapid response and accurate call logging.

The role requires a high school diploma, two years of voice communications experience, and the ability to mentor staff in training programs.

Qualifications

• High school diploma required or equivalent.
• Two years of entry-level work experience with voice communications systems or central switchboard operations.
• An associate degree in a technical communications discipline may substitute for one year of required experience.

Responsibilities

• Operates base radio station for Public Safety and dispatches officers to emergencies and other locations.
• Maintain a dispatch log of all activities for dispatched calls and events.
• Answer all non-emergency and emergency lines, obtain information and alert units via radio or telephone.
• Operate NCIC teletype to obtain vehicle registration and related information; observe 10-minute hit policy as required.
• Maintain and use equipment in daily tasks; ensure accurate records and reporting.
• Mentor Communications Specialists and coordinate training as part of the Field Training Program.

Education

High school diploma

Associate degree substitution for experience

Job description

Job Description Summary

Dispatcher for MUSC Department of Public Safety, operates base radio station, answer telephones, directs calls, dispatches officers to calls on campus. Gives directions, maintains radio communications with Public Safety Officers and MUHA Safety and Security.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type

Classified

Cost Center

CC001140 Department Of Public Safety

Pay Rate Type

Hourly

Pay Grade

University-GEN06

Pay Range

37,944.00 - 49,266.00 - 60,690.000

Scheduled Weekly Hours

40

Work Shift

Rotating (United States of America)

Job Description

Manages an all-hours central switchboard exchange or communications control center, or coordinates communications services for an assigned state agency or geographic area. Incumbents typically have supervisory responsibilities. Supervises and provides assistance to Centrex attendants, telephone operators, telephone coordinators or radio dispatch personnel. Plans and schedules workload and directs the operation of a central switchboard or communications control center. Trains new personnel. Consults with state agencies not serviced by a local telecommunications office on voice communications requirements. Maintains functional and financial records for statewide bulk billing. Suggests changes to voice and data communications systems. Receives and transmits official information by shortwave radio or teletype.

• Operates the base radio station for Public Safety, Hosp. Authority radio systems and dispatches and directs officers promptly to emergency and other locations. (30%)
• Maintain a dispatch log (computerized or written) of all activities for dispatched or received calls and for all events. (20%)
• Answer all non-emergency & emergency telephone lines, obtain and record pertinent information regarding the nature and urgency of the situation determines appropriate response and expeditiously alerts responding units via radio or telephone, dispatch officer for assistance and/or investigations. (15%)
• Operates the National Crime Information Center (NCIC) teletype to obtain information of vehicle registration, securities, boats, guns, articles, missing persons, unidentified persons, Highway Department Information, Crime History checks on suspects, FAA Aircraft tracing, State/Wants/Warrants file. Monitor messages on teletype; obtain information on CCHR and vehicle registration when needed. Adheres to 10 minute hit policies as required. Sends messages on teletype when needed. Sends messages on teletype when needed. (15%)
• Utilize machinery and equipment in the performance of daily tasks. (10%)
• Responsible for mentoring all Communications Specialists assigned to the Field Training Program, coordinate the training. (10%)

Additional Job Description

Minimum Requirements: A high school diploma and two years of entry-level work experience with voice communications systems or central switchboard operations; an associate degree in a technical communications discipline may be substituted for one year of the required experience. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Infrequent) Ability to twist at the waist. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to maintain 20/40 vision, corrected. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas. (Infrequent) Ability to discern between various types of alarm systems warning signals. (Continuous) Additional New Requirements: Computer literacy.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees