Univ-Communications Specialist II- Public Safety

Medical University of South Carolina; United States; On-site; USD 21,000 - 33,000; Full time

Job summary

Medical University of South Carolina seeks a Dispatcher for the Department of Public Safety to operate the base radio, answer telephones, direct calls and dispatch officers on campus. You will maintain radio communications with Public Safety Officers and MUHA Safety and Security.

This 40-hour rotating shift role is based in the United States. A high school diploma and one year of related experience in communications or switchboard operations are required.

Qualifications

• A high school diploma and one year of experience in communications, switchboard operations, clerical work, or related customer-facing roles.

Responsibilities

• Coordinates telecommunications services for an assigned area and supports switchboard operations.
• Operates radio systems and dispatches officers to emergency and non-emergency locations.
• Maintains dispatch logs and coordinates with Public Safety and hospital authorities.

Skills

Radio communications

Emergency response

Telephone dispatch

Education

High School Diploma

Job description

Job Description Summary

Dispatcher for MUSC Department of Public Safety, operates base radio station, answer telephones, directs calls, dispatches officers to calls on campus. Gives directions, maintains radio communications with Public Safety Officers and MUHA Safety and Security. Entity Medical University of South Carolina (MUSC - Univ) Worker Type Employee Worker Sub-Type Classified Cost Center CC001140 Department Of Public Safety Pay Rate Type Hourly Pay Grade University-GEN04 Pay Range 31,314.00 - 40,698.00 - 50,082.000 Scheduled Weekly Hours 40 Work Shift Rotating (United States of America)

Job Description

Coordinates telecommunications services for an assigned geographic area of the state or performs advanced operator functions supporting the state's central telephone switchboard operation. Supervises and assists attendants in the proper handling of telephone calls. Maintains directory assistance listings. Answers service-related calls for the operations center. Resolves system problems by phone or places service orders for subsequent repairs. Coordinates telecommunications services within the assigned area. Serves as liaison with vendor and agency coordinators to ensure efficient service. Reviews and verifies monthly charges; determines departmental costs.

Responsibilities

• 1.1 Radio Communications and Dispatch – 30% Operates Public Safety and Hospital Authority radio systems and dispatches officers to emergency and non-emergency locations in accordance with established procedures and protocols. Receives guidance for unusual, complex, or high-risk situations.
• 1.2 Dispatch Records and Logs – 20% Maintains accurate computerized or written dispatch logs documenting calls received, units dispatched, activities, events, and other required information in accordance with established procedures.
• 1.3 Emergency and Non-Emergency Calls – 20% Answers emergency and non-emergency telephone lines; obtains, records, and communicates pertinent information; assesses the nature and urgency of calls using established protocols; and dispatches or notifies appropriate personnel. Seeks guidance when situations require additional judgment or fall outside established procedures.
• 1.4 NCIC/Teletype Operations – 15% Operates the National Crime Information Center (NCIC) and related systems to obtain and communicate authorized information, including vehicle registrations, criminal histories, wanted persons, warrants, missing persons, property, and other law enforcement information. Monitors and sends messages, responds to hit confirmations within required timeframes, and follows applicable security, confidentiality, and operating procedures.
• 1.5 Communications Equipment and Systems – 15% Operates computers, telecommunications equipment, radio systems, and other equipment required to perform daily dispatch functions while developing proficiency in applicable systems, procedures, and protocols.

Minimum Requirements

A high school diploma and one year of experience in one of the following areas: communications, switchboard exchange operations, clerical accounting, billing or working with the general public.

Physical Requirements

• Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift
• Ability to perform job functions in an upright position. (Frequent)
• Ability to perform job functions in a seated position. (Frequent)
• Ability to perform job functions while walking/mobile. (Frequent)
• Ability to work indoors. (Continuous)
• Ability to work in confined/cramped spaces. (Infrequent)
• Ability to perform job functions from kneeling positions. (Infrequent)
• Ability to bend at the waist. (Infrequent)
• Ability to twist at the waist. (Infrequent)
• Ability to squat and perform job functions. (Infrequent)
• Ability to maintain 20/40 vision, corrected. (Continuous)
• Ability to see and recognize objects close at hand. (Continuous)
• Ability to see and recognize objects at a distance. (Continuous)
• Ability to match or discriminate between colors. (Continuous)
• Ability to determine distance/relationship between objects; depth perception. (Continuous)
• Ability to maintain hearing acuity, with correction. (Continuous)
• Ability to hear and/or understand whispered conversations at a distance of 3 feet. (Continuous)
• Ability to perform gross motor functions with frequent fine motor movements. (Continuous)
• Ability to work in dusty areas. (Infrequent)
• Ability to discern between various types of alarm systems warning signals. (Continuous)

Additional New Requirements

Computer literacy.

Equal Employment Opportunity Statement

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

E-Verify

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

About the Institution

There are career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT. As an applicant, you can search jobs for all MUSC entities as well as search by category and location. MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina. The Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients. MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children’s Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry. In addition, there are more than 100 outreach clinics, hospital/health system affiliations, and telehealth sites. U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50. The MUSC Medical Center is also one of only three Magnet designated hospitals in South Carolina.

Company Culture and Recruitment

If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina team welcomes you to join our mission. Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there's a role for you that fuels your passion and takes advantage of your skills.