Unit Support Technician

Children's Minnesota; Minneapolis (MN); On-site; USD 25,000 - 39,000; Full time

Job summary

Children’s Minnesota seeks a Unit Support Technician for the Cardiovascular Intensive Care Unit (CVICU). This front-line role delivers exceptional service to families, staff, and visitors, both in person and by phone, while monitoring pediatric patients on telemetry.

You will alert clinicians to acute changes, generate telemetry reports, and coordinate deliveries to patient rooms. This position supports the unit and acts as a key liaison with other departments.

Qualifications

• High School Diploma or equivalent is required.
• Basic Life Support (BLS) Certification required.
• Health Unit Coordinator certificate preferred.

Responsibilities

• Provide exemplary customer service to families, staff, and visitors, in-person and by phone.
• Monitor patients on continuous telemetry and alert clinicians to acute changes.
• Create telemetry reports daily or as needed.

Skills

Situational awareness

Customer service

Problem solving

Multitasking

Communication

Education

High School Diploma

BLS Certification

Health Unit Coordinator certificate

Tools

Microsoft Word

Microsoft Excel

Hospital systems

Job description

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org. Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.

Department Overview

Our cardiovascular intensive care unit (CVICU) is a 25-bed pediatric critical care unit for patients with complex conditions and their families. As a member of the largest pediatric heart program in the state, our team works closely with more than 200 interdisciplinary professionals dedicated to the care of children with life-changing cardiovascular diagnoses. In this unit, we care for patients along their continuum of acute recovery to provide for their changing physical and emotional needs as we prepare them to return home. We specialize in caring for children experiencing heart failure, after repair of congenital heart defects and heart catheterization, and before and after transplant. We routinely utilize extracorporeal membrane oxygenation (ECMO), continuous renal replacement therapy (CRRT) and ventricular assist devices (VAD) in the care we provide. Our patient population requires hemodynamic monitoring, critical medication management, maintenance of systemic perfusion, and management of organ failure. Our team combines a highly technical skill set with a family centered approach. We value teamwork, open communication, safety and respect. We embrace an environment that encourages learning and professional growth. Our team is committed to providing excellent care to our patients and families.

Position Summary

The Unit Support Technician is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Provides monitoring of patients requiring continuous telemetry throughout Children's. Alerts clinicians based on identified acute changes. Creates telemetry reports daily or as otherwise needed. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Support Technician supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource.

License/Certification/Education

• High School Diploma or equivalent required
• Basic Life Support (BLS) Certification required
• Health Unit Coordinator certificate preferred

Experience

• Previous Health Unit Coordinator experience preferred
• Medical terminology preferred
• Telemetry/EKG monitoring experience preferred

Knowledge/Skills/Abilities

• Situational awareness
• Outstanding professional and positive customer service skills essential
• Positive attitude
• Exceptional problem solving skills
• Strong computer skills such as Microsoft word, excel or hospital technology systems
• Ability to coach others with hospital technology systems
• Demonstrates excellent interpersonal, written and verbal communication skills with a clear understanding of English language (reading, writing and speaking)
• Self-directed, organized, and problem solver
• Ability to multitask, direct and support information processes on patient care units, work independently and within a team
• Adaptable to change in various work place settings

The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hrs per week). Annual salaries for part-time positions will be prorated based on the employee’s scheduled weekly hours in relation to the full-time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.

In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.

Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.