Unit Support Coordinator

Tower Health; West Reading (Berks County); On-site; USD 38,000 - 54,000; Full time

Job summary

Tower Health is seeking a Unit Support Coordinator to assist the nursing unit with clerical tasks and patient support. The role involves assembling patient records, answering phones, and coordinating supply delivery under the supervision of a licensed nurse.

The position includes welcoming new patients and families, orienting them to unit areas, and helping disseminate information to staff. Kronos timekeeping and routine administrative duties are also part of the responsibilities.

Qualifications

• High School Diploma or GED required; relevant experience may be considered in lieu of education.

Responsibilities

• Assemble patient records and handle clerical duties for the nursing unit.
• Answer phones and patient calls; support unit staff under supervision of a nurse.
• Order and ensure delivery of supplies; track timekeeping via Kronos.
• Welcome new patients and families; orient them to patient/family areas of the unit.
• Disseminate pertinent information to staff as needed.

Education

High School Diploma or GED

Job description

Job Summary

• The unit support coordinator provides guests information, as well as, supports the efforts of the unit staff.
• The unit support coordinator performs designated duties under the supervision of a professional nurse in addition to handling clerical and specific administrative tasks for the nursing unit.
• This includes assembling patient records, answering phones and patient calls.
• Other duties include ordering and ensuring delivery of supplies, timekeeping via Kronos, welcome of new patients and families to the unit, orientation to patient / family areas of the unit, answering call lights, and other related functions as needed. Additionally, the unit support coordinator can assist the unit leaders in disseminating pertinent information to the staff.

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Qualifications

Education Requirements

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• Relevant Experience

Why Reading Hospital?

• 2025 America's 50 Best Hospitals Award
• Recipient of Excellence Award: Stroke Care, Neurosciences, Pulmonary Care, and Critical Care
• Magnet Status
• Level 1 Trauma Center
• Ranked Among Top Ten Hospitals in Pennsylvania
• 5-Star Rating for Overall Hospital Quality
• Vizient Graduate Nurse Residency Program for all new RN grads

Discover why our hospital is a great place to work—take a virtual tour of our facility here: Reading Hospital Virtual Tour

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.