Unit Support Assistant (Houston - Hybrid)

Texas Workforce Commission; Houston (TX); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking organization dedicated to empowering individuals with disabilities. As a Unit Support Assistant, you will play a crucial role in supporting the vocational rehabilitation program, helping individuals achieve their employment goals. This position offers a unique opportunity to make a meaningful impact while enjoying a flexible work schedule and a comprehensive benefits package. With a strong focus on professional development and career advancement, you will be part of a team that values your contributions and supports your growth. If you are passionate about making a difference and thrive in a collaborative environment, this role is perfect for you.

Benefits

Competitive Salary

Defined Retirement Benefit Plan

Medical Insurance

Optional 401(k)

Employee Assistance Program

Tuition Assistance Program

Flexible Work Schedule

Paid Sick Leave

Paid Vacation Leave

Qualifications

• Experience in social and rehabilitative services work is essential.
• Must have strong office practices and customer service skills.

Responsibilities

• Assist in researching and analyzing statistical data.
• Provide support to the VR Manager and Unit Support Coordinator.

Skills

Office Practices

Customer Service

Data Analysis

Social Services

Case Management

Education

Bachelor's Degree in Human Services or Related Field

Graduate Study in Related Field

Tools

ReHabWorks System

Windows PC

Job description

Job Description - Unit Support Assistant (Houston - Hybrid) (825526)

Description

For Texas to be GREAT, we need the best and brightest talent like you!

The public vocational rehabilitation (VR) program administered through the Texas Workforce Commission helps people with disabilities to prepare for, obtain, retain, and advance in employment.

MAKE A DIFFERENCE AND HELP PEOPLE WITH VR

According to the Department of Labor, the unemployment rate for people with disabilities was 12.6% in 2020. This jobless rate continues to be much higher than the rate for those without disabilities.

PUBLIC SERVICE IN VR IS FOR YOU…

1. If you want to find meaningful work and contribute to a powerful mission. For more than 100 years VR has been helping individuals with disabilities achieve their employment goals!
2. If you are looking for career and advancement opportunities. 38% of employees in VR have 15+ years of seniority. There are various positions with career ladders and opportunities to specialize in areas of interest: Autism, Blind & Visual Impairments, Deaf & Hard of Hearing, Brain Injury, Foster Youth, Transition Students, Veterans.
3. If you need a comprehensive benefits package that offers competitive pay & benefits from health plans, life insurance, retirement programs, paid leave and holidays, and longevity pay.
4. If you have direct VR Counseling work experience, receive higher starting salary.
5. If you are interested in a flexible work schedule with teleworking as an option.
6. If you want to advance your education with our tuition assistance program.
7. FREE CEUs to maintain CRC credentials and reimbursement for CRC & LPC renewals.

The mission of the Texas Workforce Commission (TWC) is to promote and support a workforce system that creates value and offers employers, individuals and communities the opportunity to achieve and sustain economic prosperity. To support our mission, we are looking for a Unit Support Assistant (USA) to join the Gulf Coast Central Department team. This position is located at 4424 North Freeway, Houston, TX.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

Benefits to working for TWC include:

1. Competitive salary: $3,750.00/month
2. Defined Retirement Benefit Plan
3. Optional 401(k) and 457 accounts
4. Medical Insurance - Currently, the state pays 100% of the health plan premium for eligible full-time employees and 50% of the premium for their eligible dependents. Eligible part-time employees get a 50% state contribution for themselves and 25% for their dependents. Employees pay the remainder of the premium by paycheck deduction before taxes are withheld.
5. Optional Benefits such as dental, vision, and life insurance
6. 8 hours' sick leave per month
7. 8 hours' vacation leave per month with potential to earn more with longevity
8. Employee Assistance Program (EAP) services
9. Additional benefits for active employees: https://www.ers.texas.gov/Active-Employees/Health-Benefits.

Staff who serve customers directly will be limited to one day of telework per week during their probationary period of employment with TWC VRD, beginning with their first week of work. After successfully completing probation, this position may be approved to telework up to two days per week.

The Unit Support Assistant (USA) performs moderately complex (journey-level) social service or case management, administrative support and technical program assistance duties utilizing the ReHabWorks system and other Texas Workforce Commission (TWC) automated resources. Work involves collecting, preparing, and reviewing cases to facilitate access to medical, educational, social, and other services; and providing intervention and frequent contact with individuals, facilities, and service providers. May train others. Works under general supervision, with limited latitude for the use of initiative and judgment.

GENERAL DUTIES:

1. Assists in researching and analyzing statistical data.
2. Responds to customer referral sources and provider inquiries.
3. Develops and maintains tracking systems.
4. Coordinates performance appraisal systems for the VR Manager.
5. Provides mentoring.
6. Safeguards confidential information.
7. Provides support to the VR Manager as well as the Unit Support Coordinator’s small caseload and the Unit support team.
8. Works as a member of the office team to foster safety and security of office staff, customers and property at the work place.
9. Performs related duties as assigned.

PREFERRED QUALIFICATIONS:

1. Eighteen (18) months experience in office practices and office support work using a personal computer in a Windows based environment.
2. Experience in applying purchasing procedures.
3. Experience in responding to work related inquiries.

MINIMUM QUALIFICATIONS:

Graduation from an accredited four-year college or university with major coursework in human services, social science, business, or a related field plus two years of full-time qualifying experience in social and rehabilitative services work, teaching and counseling persons with disabilities, social services, medical eligibility, or entitlement programs;
Twelve semester hours of graduate study from an accredited college or university may be substituted for each year of the required qualifying experience;
One additional year of full-time qualifying experience may be substituted for each year (30 semester hours) of the required college.

Copy of official transcripts, certifications and/or credentials will be requested at the time of interview if applicable.

Duty requires up to 10% travel (within the state of Texas) and the ability to lift 10 pounds.

HOW TO APPLY:

To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.