Unit Supervisor Teleservices - REMOTE

GC Services Limited Partnership; Knoxville (TN); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic individual to oversee a team of Customer Service Representatives. In this role, you will supervise daily operations, assist in training, and ensure adherence to company policies. Your leadership will foster a positive environment and enhance team performance. This position demands strong communication skills, the ability to handle pressure, and a knack for problem-solving. Join a forward-thinking company where your contributions will shape the customer service experience and drive operational success. If you're ready to take on a rewarding challenge, this opportunity is for you!

Qualifications

• 1-3 years of management experience or completion of Management Training Program.
• High School Diploma or GED is required.

Responsibilities

• Supervises a team of Customer Service Representatives.
• Assists in the efficient operation of the office and training of CSR personnel.

Skills

Management Experience

Training and Development

Communication Skills

Multi-tasking

Problem Solving

Customer Service

Adaptability

Education

High School Diploma or GED

Tools

Windows-based operating systems

Job description

Responsible for the efficient operation of a unit of employees.

Responsibilities

1. Supervises a team of Customer Service Representatives
2. Assists in efficient operation of the office
3. Assists the Assistant Manager in the efficient operation of an assigned team; supervising assigned Customer Services/Clerical/Support.
4. Supervises the proper application of the company’s policies and procedures
5. Reviews the work of each CSR to correct deficiencies and to determine employee’s progress
6. Assists in the training and development of all CSR personnel
7. Completes assigned management training in a timely manner
8. Works with other functional areas to coordinate cooperation between the call center floor and those areas
9. Reviews CSR time sheets
10. Maintains concentration and focus in order to meet performance goals
11. Reacts positively to an ongoing, changing environment
12. Demonstrates the ability to handle pressure when attempting to meet deadlines and performance goals
13. Maintains good working relationship with assigned supervisors and coworkers
14. Works safely without presenting a threat to self or others
15. Performs additional duties as required by management

Qualifications

Experience:
1-3 years of management experience or have completed the Management Training Program successfully. Internal candidates must have demonstrated a thorough knowledge of InteLogix policies and procedures if an internal candidate.

Education:
High School Diploma or GED is required.

Computer Experience:
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities:

• Self-motivated, enthusiastic, and ambitious
• Ability to train and motivate others
• Sound knowledge of and ability to apply InteLogix policy
• Ability to multi-task
• Communicate clearly and effectively, both orally and in writing
• Interpret a constant flow of information
• Work with and apply basic mathematical concepts
• Deal with difficult interactions with customers
• Respond to customer inquiries and statements effectively
• Write in a clear and concise manner
• Solve problems or issues that may arise
• Concentrate and focus for extended periods of time
• Cope with high-stress and changing environments
• Remain alert at all times
• Adhere to policies and procedures
• Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of drug and background checks.

InteLogix is an equal opportunity employer: M/F/Disabled/Vet