Unit Secretary, Telemetry Post Nursing Unit-CTICU

RWJBarnabas Health; Newark (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated clerical assistant to support nursing staff and enhance patient satisfaction. This role involves performing essential clerical functions, communicating with patients and families, and contributing to a positive healthcare environment. As part of a team committed to high-quality, patient-centered care, you will play a vital role in ensuring operational efficiency and patient satisfaction. Join a forward-thinking organization that values innovation and compassion in healthcare delivery, and make a meaningful impact in your community.

Benefits

Paid Time Off (PTO)

Medical and Prescription Drug Insurance

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Flexible Spending Accounts

Wellness Programs

Discounts through partners

Qualifications

• Assist with clerical duties for nursing staff.
• Communicate effectively with patients and families.

Responsibilities

• Perform clerical duties including answering phones and maintaining charts.
• Enhance patient satisfaction through regular interactions and feedback.

Skills

Clerical Functions

Communication Skills

Patient Satisfaction

Education

High School Diploma

Job description

Job Overview

Assist the Nursing Director and staff nurses by performing specific clerical functions for assigned areas.

Qualifications

Required:

• High School Diploma

Preferred:

• At least 1 year of related experience preferred

Scheduling Requirements

• Shift: 3:00 pm - 11:00 pm
• Monday to Friday with every other weekends/holidays
• Full Time/Evening

Essential Functions

• Perform assigned clerical duties (e.g., environmental rounds, stock supply closet, complete assignment board, answer phones/call bells, print daily census, complete patient rounds, file diagnostic reports)
• Answer telephone/intercom politely and communicate information to appropriate personnel/family
• Contribute to the unit's overall patient satisfaction score through regular rounding, escalation of complaints, and service recovery
• Perform chart maintenance, assembly, and thinning according to policy
• Promote patient flow by participating in patient movement and escalating barriers to management
• Enhance patient satisfaction through activities as evidenced by feedback from patients and families
• Transcribe physician orders
• Perform all other duties as assigned

Benefits and Perks

At RWJBarnabas Health, our market-competitive Total Rewards package offers comprehensive benefits and resources to support employees' physical, emotional, social, and financial health, including:

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Flexible Spending Accounts for Healthcare/Dependent Care
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more

Why Choose RWJBarnabas Health

We are the premier healthcare destination in New Jersey, providing high-quality, patient-centered academic medicine in a compassionate and equitable environment. We are committed to creating healthier communities by advancing innovative strategies in patient care, education, and research, addressing both clinical and social health determinants. Our goal is to make a meaningful impact in local communities through health improvements and educational and career opportunities, adapting to the evolving needs of residents across New Jersey.