Unit Secretary Progressive Care Unit

St. Charles Health System Inc.; Bend, Northern (OR, KY); Hybrid; USD 31,000 - 40,000; Part time

Job summary

St. Charles Health System in Bend, OR is seeking a Unit Secretary to support multiple units with clerical and administrative tasks in a fast-paced hospital setting.

You will act as receptionist, coordinate messages, schedule appointments, and assist with data entry in EMR and charge systems. Ideal candidates have strong communication, organization, and teamwork skills, with prior customer service or clerical experience.

Qualifications

• Requires high school diploma or GED and willingness to take courses.
• Experience in customer service and clerical work.
• Ability to use electronic medical records and MS Office; comfort with medical terminology.

Responsibilities

• Serve as department receptionist, handling messages and inquiries.
• Input data in EMR, bed board, and scheduling systems.
• Perform general administrative duties (emails, filing, supplies).
• Stock nurse servers and carts; assist with equipment maintenance.
• Schedule and cancel patient appointments; transport specimens as needed.

Skills

Customer service

Clerical

EMR data entry

MS Office

Education

High school diploma or GED

Tools

EMR systems

MS Office Suite

Job description

Relief, Variable Pay range: $22.61 - $28.94 ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Unit Secretary REPORTS TO POSITION: Department Manager/Supervisor DEPARTMENT: Varies DATE LAST REVIEWED: January 12, 2017

OUR VISION:

Creating America’s healthiest community, together

OUR MISSION:

In the spirit of love and compassion, better health, better care, better value

OUR VALUES:

Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY:

The Unit Secretary work on various units throughout St. Charles Health System. These departments include but are not limited to Med/Surg, Medical, Surgical, Ortho/Neuro, Pediatrics, Inpatient Rehab, Intermediate Care Unit, Intensive Care Units, Procedural departments and floats. These departments provide 24/7 specialized care to patients throughout their hospitalization and discharge.

POSITION OVERVIEW:

The Unit Secretary helps to facilitate functions of the department, by performing clerical duties related to patient care and department flow. Responsibilities include administrative duties within the department. Acts as the department facilitator; communicates with the general public and various hospital departments, physicians and nursing personnel. This position does not directly supervise any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

• Serves as department receptionist, receiving and transmitting messages (personal, telephone, computer) or inquiries to the appropriate destination.
• Responsible for (or assists with) data input using EMR, staffing and charge capture systems, electronic bedboard, charge entry and charge reconciliation.
• Performs other general administrative duties as required (e.g., emails, filing, ordering supplies, etc.).
• Performs stocking of the nurse servers in patient rooms and specialty carts or areas on a routine basis.
• Assists in maintenance of equipment as needed.
• Orders departmental non-medical supplies as needed.
• Assists with maintenance of scheduling and various operational processes as directed by Supervisor/Manager.
• Setup/cancel patient appointments as directed.
• Transport patients, blood, specimens and other items as needed.
• Answer call lights as needed.
• Demonstrates awareness of and supports St. Charles Health System’s departmental and operating unit goals through participation in continuous quality improvement and departmental activities.
• Participates in activities that promote professional growth and development of self and others.
• Communicates (both written and orally) effectively and maintains professional relationships with caregivers, medical staff, patients, and guests.
• Identifies work-related problems with possible solutions and implements solution(s) (within scope of practice), when appropriate.
• Participates in creating a healing environment that supports all aspects of the care environment and the wholeness of each individual, patient and caregiver.
• Participates in creating intentional relationships and demonstrates focus attitudes and behaviors that enhance the care experience.
• Supports the vision, mission and values of the organization in all respects.
• Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality.
• Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
• May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION

Required: High school diploma or GED. Willingness to take additional courses as requested. Preferred: N/A

LICENSURE/CERTIFICATION/REGISTRATION

Required: AHA Basic Life Support for Healthcare Provider certification. Preferred: N/A

EXPERIENCE

Required: Customer service and clerical experience. Preferred: Previous hospital experience/medical terminology.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

Skills: Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS. Ability to effectively interact and communicate with all levels within SCHS and external customers/clients/potential employees Strong team working and collaborative skills Ability to work under pressure in a fast-paced environment Ability to multi-task and work independently Attention to detail Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions Excellent organizational and multi-tasking skills Demonstrated ability and experience in computer applications, use of electronic medical record keeping systems and MS Office.

PHYSICAL REQUIREMENTS:

• Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
• Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
• Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
• Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.
• Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
• Exposure to Elemental Factors: Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category Risk for Exposure to BBP

Schedule Weekly Hours: 0 Caregiver Type: Relief Shift: Variable (United States of America)

Is Exempt Position? No

Job Family: UNIT SECRETARY

Scheduled Days of the Week: As Scheduled (may include weekends and holidays)

Shift Start & End Time: 0600-1830

St. Charles Health System is a private, nonprofit organization, dedicated to providing high-quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence-based health care services within a 32,000-square-mile area in Central and Eastern Oregon. The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer in Central Oregon, St. Charles Health System and St. Charles Medical Group care for our communities in more than two dozen outpatient clinics and in more than 20 specialty areas of medicine.