Unit Secretary Per Diem

Hospital for Special Care; United States; On-site; USD 23,000 - 43,000; Full time

Benefits offered by this job

Medical and dental insurance

403(b) retirement savings plan with 6%

Paid time off

Life insurance

Disability insurance

Health Savings Account (HSA) with both

Flexible Spending Accounts (FSA)

EAP

Tuition reimbursement

Pet insurance

Wellness programs

Employee referral bonus

Job summary

The Hospital for Special Care seeks a Unit Secretary to provide efficient, confidential support to staff and management. You will greet patients and visitors, direct them appropriately, and help coordinate the patient stay with strong customer service at the forefront.

Responsibilities include coordinating information flow, scheduling appointments, arranging transportation, maintaining medical records, and supporting unit administration with MS Office proficiency.

Qualifications

• High School education or equivalent required.
• Typing, organizational and communication skills essential.
• Experience with PC systems and MS Office preferred.
• Hospital experience and multi-line telephone skills preferred.

Responsibilities

• Provide efficient, confidential support to staff and management.
• Greet and direct patients and visitors; maintain customer service standards.
• Coordinate information flow and assist in patient stay coordination.
• Schedule appointments, arrange transportation, and maintain records.
• Support administrative tasks and manage unit supplies.

Skills

Typing skills

Organizational skills

Communication skills

PC systems

Microsoft Office

Multi-line telephone

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Position Location: Hospital for Special Care Scheduled Weekly Hours: 40 Work Shift: Second Shift Department: Staffing Resources

We are dedicated to creating an environment of care and engagement that makes us one of the most desirable places to work, providing exceptional care to each patient each and every day!

QUALIFICATIONS

• High School Education or Equivalent.
• Proficient Typing Skills.
• Excellent Organizational and Communication Skills.
• Preferred - Minimum of one (1) year Hospital and/or Medical Record Experience.
• Experience with PC systems and Microsoft Office.
• Preferred - Competence in use of Multi Line Telephone.

JOB SUMMARY

The Unit Secretary provides efficient, confidential, and diversified support to all staff and management team members. S/he is often the first to meet, greet, and direct patients, visitors, and all other customers and therefore customer service skills are a high expectation in this role. S/He also coordinates the flow of information at the team station in a positive and timely manner and assists members of the health care team in coordinating the patients stay. Duties include, but are not limited to, interdepartmental communication to support the unit and clinical team; the coordination of care such as: booking medical transportation, consultative services, and external appointments. Ensuring the operation of the patient call system, medical record maintenance, patient flow coordination, and unit supply monitoring/ordering.

PHYSICAL DEMANDS

This position requires walking, standing, and sitting with the ability to lift/carry and push/pull weights of 11-20 pounds frequently. This position also requires the ability to squat, kneel, balance, reach forward and above shoulders, twist, and hear frequently. The ability to touch and see is required continuously with gross grasp and fine manipulative maneuvering required continuously.

COGNITIVE DEMANDS

• Task allows for the application of previously acquired knowledge.
• Task requires flexibility of thought, reasoning, organizational skills and the ability to act in some new or unfamiliar situations.
• Selective attention and concentration are necessary to complete task.
• Task requires legibility, spelling accuracy and logical sentence and paragraph organization.
• A working knowledge and familiarity with medical terms and definitions is required.
• Task requires spontaneous communication, and paraphrasing in and out of the context of discussion.
• Task requires an ability to comprehend lengthy and complex messages or paragraphs and to follow multistage and 3 step commands.
• Task requires ability to add, subtract, multiply and divide all units of measure including decimal fractions.
• Compute ratio, rate and percent.
• Draws and interprets bar graphs and performs basic arithmetic operations involving American monetary units.

WORK DEMANDS

Job requires working around and interdependently with others as listed in principal relationships. Schedule flexibility is occasionally required. Environment may be noisy. There may be occasional exposure to body fluids/Blood Borne Pathogens.

ESSENTIAL FUNCTIONS

• Demonstrates competence in customer service skills in greeting, directing, and assisting patients, visitors, and all customers at all times.
• Demonstrates excellent customer service telephone skills at all times: responding to calls in timely manner, ability to transfer calls to appropriate recipient, recording of full and detailed messages, courteous skills.
• Maintenance of medical records: Prepares medical records for new admissions, Maintains medical records on unit: ensures proper patient ID present on all pages, filed in proper sequences, Depletes medical records per policy and prepares for appropriate storage procedures.
• Schedules ordered patients appointments, tests, consultations and treatments as required.
• Supports administrative functions for the unit; coordinating and distributing mail, photocopying/faxing/scanning and other duties as requested.
• Demonstrates knowledge and competence in use of office equipment.
• Ensures adequate unit supply stock is available and ordered in a fiscally responsible manner.
• Notifies all appropriate departments of all admissions, transfers and discharges and reflects these changes in PFM.
• Maintains/updates unit manuals and computer files as directed.
• Proficient in Microsoft Office Word, Outlook and other software applications as necessary.
• Inputs patient charges within designated timeframe.
• Attends all relevant staff meetings and inservices and records meeting minutes.
• Demonstrates awareness of hospital policies and procedures.
• Assists with orientation of new staff within scope of practice.
• Assists manager in collection of quality data and other projects.
• Assists with maintaining the orderliness and cleanliness of Unit areas.
• Utilizes time effectively.

COMPENSATION & BENEFITS

The wage range for this position is $16.94 to $31.00.

• Eligible employees may participate in a comprehensive benefits package that includes employer-subsidized medical and dental, vision insurance;
• a 403(b) retirement savings plan with an employer match of up to 6%;
• paid time off;
• employer-paid life insurance;
• short-term and long-term disability insurance;
• a Health Savings Account (HSA) with employer contributions;
• Flexible Spending Accounts (FSA);
• an Employee Assistance Program (EAP);
• tuition reimbursement and professional development opportunities;
• voluntary benefits, including pet insurance;
• employee wellness programs with access to our onsite fitness and aquatics center;
• an employee referral bonus program;
• and meaningful employee recognition and appreciation initiatives.

ABOUT US

At HFSC, we are a family. Each person who is a part of our team of 1,300 employees and volunteers offers unique talents and perspectives. We all believe in keeping the same shared value of making our patients the center of what we do. By combining all of our unique skills and shared values we are able to make a positive difference in the lives of our patients. We are dedicated to creating an environment of care and engagement that makes us one of the most desirable places to work. We are an Equal Opportunity Employer and offer a competitive benefits package.