Unit Secretary: Patient Services & Front Desk

Henry Ford Health; West Bloomfield Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford West Bloomfield Hospital seeks a Unit Secretary to support nursing units on-site. Responsibilities include answering phones, creating patient charts, assisting with MyChart enrollment, scheduling post-discharge appointments, and handling downtime administrative tasks within the electronic health record.

Ideal candidates hold a high school diploma or GED and have at least 1 year of healthcare experience; unit secretary experience is preferred.

Qualifications

• High school diploma or GED equivalent.
• One year in healthcare setting such as medical office, hospital or laboratory required.
• Previous experience as a unit secretary preferred.

Responsibilities

• Answer phones and facilitate communication between the nursing unit and callers.
• Create patient charts and complete clerical tasks for new admissions.
• Schedule post-discharge appointments with patients.
• Process downtime non-medication orders and maintain downtime forms.
• Perform monthly maintenance of equipment and unit reports.
• Coordinate interpreter services with nursing staff.
• Process patient information after discharge in the EHR and chart breakdown.
• Perform routine unit cleaning and restart computer equipment as needed.
• Assist with emergency response activities and conduct unit rounding.

Skills

Customer Service

Communication

Education

High school diploma or GED

Tools

Electronic Health Records (EHR)

Job description

Henry Ford West Bloomfield Hospital seeks a Unit Secretary to support nursing units on-site. Responsibilities include answering phones, creating patient charts, assisting with MyChart enrollment, scheduling post-discharge appointments, and handling downtime administrative tasks within the electronic health record.

Ideal candidates hold a high school diploma or GED and have at least 1 year of healthcare experience; unit secretary experience is preferred.