Unit Secretary: Patient Flow & Administrative Support

Umass-Memorial-Health-; Worcester (MA); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is seeking a clerical support professional to assist in patient flow operations on a hospital unit. The role involves greeting patients, answering calls, maintaining records, and coordinating various services such as radiology and laboratory procedures.

Responsibilities include data entry, admission/discharge preparation, inventory maintenance, and collaboration with clinical teams. High school diploma and 3–12 months of experience are expected; a signing bonus may be

Qualifications

• Equivalent to high school plus additional specialized training.
• Knowledge of office procedures and operation of office equipment such as computers.
• 3 to 12 months of relevant experience.
• Strong communication and organization skills.

Responsibilities

• Greet and direct patients and visitors.
• Manage phone calls and relay messages.
• Maintain logs, records and patient charts.
• Enter data into the computer system and coordinate admissions.
• Prepare admission and discharge materials.
• Assist with clerical and supply tasks and manage inventory.
• Support patient transport coordination.
• Participate in training and quality improvement activities.

Skills

Multitasking

Effective communication

Education

High school diploma

Tools

Office software

Job description

UMass Memorial Health is seeking a clerical support professional to assist in patient flow operations on a hospital unit. The role involves greeting patients, answering calls, maintaining records, and coordinating various services such as radiology and laboratory procedures.

Responsibilities include data entry, admission/discharge preparation, inventory maintenance, and collaboration with clinical teams. High school diploma and 3–12 months of experience are expected; a signing bonus may be