Unit Secretary- Labor and Delivery Part Time Nights

Northwestern Medicine; Lake Forest (IL); On-site; USD 24,796 - 35,817; Full time

Job summary

Northwestern Medicine is seeking an Unit Secretary in Lake Forest, IL. You will greet patients and visitors, answer phones, and support clinical staff with medical records and EMR processes.

Responsibilities include admissions/discharges, coordinating transfers, and ensuring readiness for EMR downtime, with opportunities to contribute to performance improvements and department workflows.

Qualifications

• High School diploma or equivalent.
• Efficient computer skills.

Responsibilities

• Answers phones and aids accordingly.
• Communicates with patients and visitors including greeting them upon arrival.
• Responds to patient call lights and requests for assistance.
• Facilitates obtaining a hard copy of the patient’s health information and scanning into EMR.
• Manages admissions and discharges through Electronic Bed Board.
• Provides clinical staff with medical records of treatment of patients.
• Coordinates and assists in transfer process for patients to another hospital.
• Assures unit readiness for EMR downtime and data recovery.
• Orders departmental forms, supplies, and requests repairs; constructs department folders.
• Maintains staff phone list for department.
• Participates in performance improvement activities.

Skills

Customer service

Communication

Education

High School diploma

Tools

EMR order entry

Job description

Description

The Unit Secretary reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities

• Demonstrates exemplary customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving issues.


• Answers phones and aids accordingly.


• Communicates with patients and visitors including greeting them upon arrival and providing necessary information related to their visit.


• Responds to patient call lights and requests for assistance in a professional and timely manner.


• Facilitates obtaining a hard copy of the patient’s health information and scanning into Electronic Medical Record.


• Manages admissions and discharges through Electronic Bed Board.


• Provides clinical staff with medical records of treatment of patients and correct flow of patient and maintains logbook.


• Coordinates and assists in transfer process for patients to another hospital.


• Assures patient care unit readiness for EMR downtime and facilitates data recovery following downtime.


• Orders departmental forms, supplies, and request engineering/biomed equipment repair. Construct departmental folders as needed.


• Maintains staff phone list for department.


• Participates in performance improvement activities that advance innovative processes to achieve unit targets and exceptional performance.


• Competency in ICARE


• All other duties as assigned.

Qualifications

Required

• High School diploma or equivalent


• Efficient computer skills

Preferred

• Experience in EMR order entry and documentation

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position):

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.