Unit Secretary Coordinator

Merrimack Health; Lawrence (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Merrimack Health is seeking a Unit Secretary Coordinator for the Infusion Center to greet patients, answer calls, and coordinate appointments. The role supports efficient center operations and patient experience.

Responsibilities include coordinating with physician offices and ensuring required orders and documentation are complete before infusion appointments, promoting a smooth patient flow and high-quality service.

Qualifications

• High school diploma or equivalent.
• Previous experience in related health care fields desired.
• Knowledge of medical terminology required.

Responsibilities

• Greet patients and visitors at the reception desk in a professional and courteous manner.
• Respond to incoming telephone calls and route inquiries as appropriate.
• Schedule appointments, coordinate and confirm bookings for infusion center patients.
• Communicate with physician offices and other healthcare team members.
• Ensure orders, authorizations, and supporting documentation are received and complete prior to scheduled infusion appointments.

Skills

Communication skills

Patient interaction

Medical terminology

Education

High school diploma or equivalent

Job description

The Unit Secretary Coordinator serves as the first point of contact for the Infusion Center, whether greeting patients and visitors at the reception desk or responding to incoming telephone calls. This individual establishes a professional, courteous, and compassionate tone while promoting a positive patient and customer experience.

The Unit Secretary Coordinator performs a variety of administrative, secretarial, and clerical functions that support the efficient operation of the Infusion Center. Responsibilities include patient scheduling, appointment coordination and confirmation, communication with physician offices and other members of the healthcare team, and assists in ensuring required orders, authorizations, and supporting documentation are received and complete prior to scheduled infusion appointments.

EDUCATION AND RELATED EXPERIENCE:

Required:

• High school diploma or equivalent.
• Previous experience in related health care fields desired.
• Knowledge of medical terminology required.