Unit Manager, Team Member Services

Piedmont Airlines; Charlotte (NC); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Bonuses

Paid training

401(k)

Vacation

Family travel on AA network

Medical and dental

Job summary

Piedmont Airlines, based in Charlotte, NC, seeks a Unit Manager for Team Member Services (TMS) in our Ground Handling Department. You will direct office activities, supervise staff, and ensure compliance with company policies and training standards.

The role requires prior office leadership experience, strong MS Office skills, and a track record of team development. Expect standard shifts with possible travel and a comprehensive benefits package including bonuses and 401(k).

Qualifications

• Previous experience in a busy office environment.
• Proven success as a team leader with ability to preplan.
• Ability to work independently, set and meet own deadlines.
• Able to defuse conflicts among team members and administer corrective action as necessary.
• Extensive knowledge of Microsoft Office Suite.
• Prior experience with internal controls processes for accountable items.

Responsibilities

• Oversee TMS office and station training department.
• Prepare and maintain employment records (hiring, termination, leaves).
• Compile and prepare reports relating to personnel activities.
• Represent organization at workers’ compensation hearings/investigations.
• Maintain work schedules, payroll processing and corrective actions.
• Coach and develop staff; ensure alignment with company goals.
• Impose disciplinary action as required and enforce policies.
• Understand corporate culture and implement daily routines.

Skills

Team leadership

Preplanning

Independent work

Conflict resolution

Microsoft Office

Internal controls

Education

Bachelor’s Degree in Business Management or related field

Tools

Roster Apps

Job description

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Unit Manager, Team Member Services (TMS) in our Ground Handling Department.

The primary responsibility of the position is to plan, direct, supervise, and coordinate work activities of subordinates and staff in the TMS office in accordance with established policies and procedures. The successful candidate will have previous experience in a busy office environment and proven success as a team leader with the ability to preplan. This position will report to the Department Manager, Team Member Services.

Essential Duties

• Oversight of the TMS office and station training department
• Administrative duties to include daily/weekly/monthly reports relating to staffing, workman’s compensation, dependability, airport badge accountability, and mandatory training documentation
• Prepare and maintain employment records related to events such as hiring, termination, leaves, transfers, promotions
• Compile and prepare reports and documents pertaining to personnel activities
• Represent organization at worker’s compensation hearings and investigations
• Maintain all work schedules, vacation schedules, payroll processing, and corrective action for dependability
• Keep company goals and customer expectations in mind when overseeing daily operations
• Coach and provide career development to the staff
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines

Job Qualifications And Competencies

• Previous experience in a busy office environment
• Proven success as a team leader with ability to preplan
• Ability to work independently, set and meet own deadlines
• Able to defuse conflicts among team members and administer corrective action as necessary
• Extensive knowledge of Microsoft Office Suite
• Prior experience with internal controls processes for accountable items

Preferred Qualifications

• Previous management experience in an airport hub environment
• Bachelor’s Degree in Business Management or related field
• Familiarity with Roster Apps
• Knowledge of Worker’s Compensation Guidelines and Processes

Work Environment

• Standard office environment, use of telephones, computers, and other office equipment
• Some travel may be required
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements

• Occasional lifting up to 25 pounds

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate

$55,500.00/Annual Salary

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline

September 9, 2026