Unit Coordinator - Progressive Care Unit

The Lowell General Hospital; United States; On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Competitive salaries

403(b) retirement plan

Growth opportunities

Tuition reimbursement

Free on-campus parking

Job summary

Lowell General Hospital is seeking an Administrative Assistant to coordinate patient activity and information on the unit, while serving as a liaison between patient care, customer service and the department. The role includes maintaining patient charts, greeting visitors, and handling routine clerical tasks in a fast-paced hospital environment.

The position requires a high school diploma and 2 years of related hospital experience, with opportunities for professional growth and on-site parking

Qualifications

• High school diploma or equivalent required.
• Two years of related experience in a hospital or healthcare setting.
• Some college or an Associate's degree preferred.

Responsibilities

• Coordinate patient flow and information on the unit per policies.
• Serve as liaison between patient care, customer service and unit.
• Greet and direct patients, visitors, physicians and staff.
• Initiate and maintain patient charts and medical records per policy.
• Label and file patient information, update charts, and organize records.
• Support various clerical duties to ensure service excellence.

Skills

Excellent communication

Two years hospital experience

MS Word/Excel/Outlook

Medical terminology

Education

High school diploma or equivalent

Some college/Associate's degree

Tools

Microsoft Word

Excel

Outlook

Job description

At Lowell General Hospital / Tufts Medicine, we’re saving lives, building careers, and reimagining healthcare. Ready to grow with us?

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.

Job Overview

This position coordinates the flow of patient activity and information on the unit/practice areas, based upon currently approved policies and procedures recognized by the hospital. This role, under the direction of clinical leadership, performs a variety of clerical duties, is a liaison to all departments, and is a communication link between patient care, customer service, and the unit. Oversees the work of other unit secretaries within the department/unit.

Minimum Qualifications

• High school diploma or equivalent
• Two (2) years of related experience in a hospital or healthcare setting

Preferred Qualifications

• Three (3) years of related experience in a hospital or healthcare setting
• Some college or an Associate's degree in a related field of study

Hours

Full-Time / Days or Evenings / 32 hours a week / EOW

What We Offer

• Competitive salaries & benefits
• 403(b) retirement plan with hospital match
• Opportunities for growth
• Tuition reimbursement
• Free on-campus parking

Duties and Responsibilities

1. Remains in constant communications with admissions on the status of all patients including transfers, admissions, discharges, bed changes, bed cleaning request, and possible changes through the shift.
2. Responsible for review of bed assignments and relaying this information to clinical staff.
3. Receives, greets and directs patients, visitors, physicians, and hospital personnel arriving on or calling a patient care unit in a manner consistent with service excellence expectations and hospital standards of behavior.
4. Initiates, assembles and maintains patient charts on the assigned unit in appropriate, functional order according to hospital policy. Files pertinent data in appropriate patient’s record. Prepares charts for Medical Records upon discharge.
5. Prepares and maintains medical records, in accordance to hospital standards and policy, including labeling patient name on admission forms, filing all paperwork in medical record, sorting EKG’s, x-rays, pathology reports, operative notes, progress notes, consultations, etc., for current, discharged, and transferred patients.
6. Labels patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies, height and weight of new and current patients.

Physical Requirements

1. Frequent sitting, occasional standing or walking, and lifting of 10-15 lbs.
2. Requires manual dexterity using fine hand manipulations for computer keyboard operation.
3. Requires ability to see computer screen, and reports.
4. Requires ability communicate visually, verbally and audibly with healthcare personnel.

Skills & Abilities

1. Excellent communications skills including interpersonal, phone, and written
2. Excellent organizational skills required. Utilizes time effectively, prioritizing appropriately.
3. Able to work with detailed, confidential material and to work independently.
4. Working knowledge of computer systems such as Microsoft Word, Excel and Outlook.
5. Familiarity with medical terminology is preferred.
6. Maintains sensitivity, maturity and flexibility in coping with difficult situations.
7. Able to work with all levels of staff in different departments, physicians, patients, vendors, and the community.
8. Extensive knowledge of medical terminology to enable effective communication and support duties such as transcribing medication orders.
9. Demonstrates problem solving and decision making skills.

About Lowell General

For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

Pay Range

$18.81 - $23.51 based on full-time equivalent

Background

Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. The health system came together in 2014 to leverage the experience of its member organizations and integrate their missions to together transform the ways that consumers engage with and experience their care.