Unit Coordinator

Lowell General Hospital; Lowell (MA); On-site; USD 26,000 - 33,000; Full time

Job summary

Lowell General Hospital is seeking an Administrative/Unit Secretary to coordinate patient activity, maintain medical records, and support the unit leadership with clerical duties. The role acts as a liaison among departments, patients, and staff, ensuring efficient service delivery and data accuracy.

Responsibilities include charting, order transcription, patient greet/direct duties, and emergency communications. Strong computer skills and medical terminology knowledge are essential for success.

Qualifications

• High school diploma or equivalent.
• Two years of related experience in a hospital or healthcare setting.
• Three years of related experience in a hospital or healthcare setting.
• Some college or an Associate's degree in a related field.

Responsibilities

• Remains in constant communications with admissions on patient status, transfers, admissions, and bed changes.
• Reviews bed assignments and relays information to clinical staff.
• Greets and directs patients, visitors, physicians, and hospital personnel per service standards.
• Maintains patient charts and prepares charts for Medical Records upon discharge.
• Prepares and maintains medical records per hospital standards and policy.
• Transcribes physician orders and enters into hospital systems.
• Coordinates communications during emergencies or STAT requests.

Skills

Excellent communications skills

Organizational skills

Medical terminology familiarity

Microsoft Word

Excel

Outlook

Education

High school diploma or equivalent

Some college or Associate's degree in related field

Tools

Microsoft Word

Excel

Outlook

Job description

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a 'hands on' environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.

Job Overview

This position coordinates the flow of patient activity and information on the unit/practice areas, based upon currently approved policies and procedures recognized by the hospital. This role, under the direction of clinical leadership, performs a variety of clerical duties, is a liaison to all departments, and is a communication link between patient care, customer service, and the unit. Oversees the work of other unit secretaries within the department/unit.

Job Description

Minimum Qualifications

• High school diploma or equivalent
• Two (2) years of related experience in a hospital or healthcare setting

Preferred Qualifications

• Three (3) years of related experience in a hospital or healthcare setting
• Some college or an Associate's degree in a related field of study

Hours

Full Time, 32 Hours/Week, Weekend and Holiday Commitment

Location

Lowell General Hospital

Duties and Responsibilities

• Remains in constant communications with admissions on the status of all patients including transfers, admissions, discharges, bed changes, bed cleaning request, and possible changes through the shift.
• Responsible for review of bed assignments and relaying this information to clinical staff.
• Receives, greets and directs patients, visitors, physicians, and hospital personnel arriving on or calling a patient care unit in a manner consistent with service excellence expectations and hospital standards of behavior.
• Initiates, assembles and maintains patient charts on the assigned unit in appropriate, functional order according to hospital policy. Files pertinent data in appropriate patient's record. Prepares charts for Medical Records upon discharge.
• Prepares and maintains medical records, in accordance to hospital standards and policy, including labeling patient name on admission forms, filing all paperwork in medical record, sorting EKG's, x-rays, pathology reports, operative notes, progress notes, consultations, etc., for current, discharged, and transferred patients.
• Labels patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies, height and weight of new and current patients.
• Transcribes physician orders to appropriate information sites which may include: Sorian, nursing kardex, MAR (medication administration record), intervention sheet, diet sheet and other documents utilized and completes necessary follow through.
• Supports effective and efficient communication for the nursing unit by promptly answering phone, triaging calls, and relaying messages to staff using appropriate etiquette. Coordinates communications regarding outside services, transfers (external or internal), discharges to another facility and/or physician changes as they occur.
• Utilizes hospital computer systems accurately to enter orders, verify orders, retrieve data and generate reports. Reports malfunction to help desk.
• Collaborates with case management staff, social workers and nursing staff to facilitate follow up appointments within the hospital or upon discharge.
• Coordinates communication during emergency situations or STAT requests or orders.
• Follows through with orders unable to be completed during the off-shift and weekends.
• Responsible for coordination of unit activities during electronic downtime.
• Facilitates timely delivery of time and attendance records.
• Monitors available quantity and documentation of forms, materials, supplies and equipment inventory. Responsible for tracking and returning of rental equipment.
• Responsible for information shared at all staff meetings (by attending, reading minutes or virtual).
• Assists with orientation, training, and scheduling of unit coordinators as designated by the department leadership.
• Sets up procedures for unit secretaries to follow for processes such as medical record keeping, ordering supplies, transcription, etc.

Physical Requirements

• Frequent sitting, occasional standing or walking, and lifting of 10-15 lbs.
• Requires manual dexterity using fine hand manipulations for computer keyboard operation.
• Requires ability to see computer screen, and reports.
• Requires ability communicate visually, verbally and audibly with healthcare personnel.

Skills & Abilities

• Excellent communications skills including interpersonal, phone, and written
• Excellent organizational skills required. Utilizes time effectively, prioritizing appropriately.
• Able to work with detailed, confidential material and to work independently.
• Working knowledge of computer systems such as Microsoft Word, Excel and Outlook.
• Familiarity with medical terminology is preferred.
• Maintains sensitivity, maturity and flexibility in coping with difficult situations.
• Able to work with all levels of staff in different departments, physicians, patients, vendors, and the community.
• Extensive knowledge of medical terminology to enable effective communication and support duties such as transcribing medication orders.
• Demonstrates problem solving and decision making skills.

About Lowell General

For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a four-time Magnet-recognized community hospital. As a member of our team, you'll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

Magnet Designation

TheAmerican Nurses Credentialing Center(ANCC) honored Lowell General Hospital withMagnet Recognitionfor excellence in nursing care, our fourth designation achieved in March 2025! The Magnet Recognition Program recognizes healthcare organizations dedicated to nursing excellence, professionalism, and patient-focused care. It is the highest level of recognition an organization can receive for providing the very best quality in patient

Pay Range

$18.81 - $23.51

based on full-time equivalent

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth-one of the many ways we invest in you so you can thrive both at work and outside of it.