Unit Coordinator| MGH-Ortho/Urology

Mass General Brigham; Boston (MA); On-site; USD 45,000 - 50,000; Part time

Job summary

An established industry player is seeking a dedicated Unit Coordinator to join their dynamic orthopedic/urology unit. This role is vital in ensuring smooth patient care by serving as a central information source between patients, families, and medical staff. You will thrive in a fast-paced environment, managing patient records and coordinating services across departments. If you are a compassionate communicator with strong organizational skills, this opportunity offers a rewarding career in a leading medical center, where your contributions will directly impact patient outcomes and enhance the quality of care.

Benefits

Health Insurance

Flexible Scheduling

Employee Discounts

Professional Development Opportunities

Qualifications

• High school diploma required; associate's degree preferred.
• Customer service experience is a plus.
• Proficiency in office procedures and medical terminology.

Responsibilities

• Coordinate patient flow and manage information at the nursing station.
• Provide administrative support and communicate with patients and staff.
• Schedule consultations and manage patient transport.

Skills

Customer Service

Communication Skills

Organizational Skills

Time Management

Medical Terminology

Education

High School Diploma or Equivalent

Associate's Degree Related Field of Study

Tools

MS Office

Electronic Medical Record Systems

Job description

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Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Ellison 6 is a thirty-six-bed adult inpatient orthopedic/urology/surgery unit. The patient population includes orthopedic and urologic patients who are post-surgical intervention and pre-surgery from Emergency Department, front door or clinical admissions. Fast paced, exciting environment.

As a Unit Coordinator, you will play a critical role in patient care by serving as the central source of information by communicating with patients, families and medical staff. You will transcribe medical charts for patients to ensure that all of their medical treatments and procedures are carried out. The position requires a high degree of accuracy and strong communications skills.

Individuals who are highly organized and can prioritize and manage information in a demanding environment

Talented and compassionate communicators who manage patient records according to order, completeness, integrity, confidentiality and security

People who thrive in a fast-paced environment where accuracy, professionalism and customer service skills are required

Effective coordinators who can arrange for patient services between multiple departments

SCHEDULE

• 24 hours| Part-time
• (2) 12-hour Night shifts
• Every Weekend| 7:00pm-7:00 am
  
  

Job Summary

• Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians.
• Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information.
• Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers.
• Also expected to provide outstanding services for every customer interaction.
• Actual job duties may vary by department.
  
  

Essential Functions (Key Roles & Responsibilities)

• Performs clerical and other duties to assist in the general administration of the floor or unit.
• Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a
• professional manner.
• Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
• Schedules consultations, tests, procedures, and patient transport to other departments.
• Enters into electronic medical record accurate and timely information about admissions, discharges and transfers
• to facilitate efficient patient throughput.
• Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location;
• uses designated process for identifying and facilitating repairs.
• May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department
• Performs other duties as assigned Complies with all policies and standards
  
  

Qualifications

Education

High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred

Experience

Customer Service experience in related or unrelated field preferred

Knowledge, Skills And Abilities

• Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
• Proficiency in MS Office.
• Ability to proofread and edit written documents.
• Ability to use phone system.
• Managing one's own time and the time of others.
• Strong verbal & written communication skills.
• Strong interpersonal, written and oral skills.
• Ability to use standard office equipment.
• Familiarity with medical terminology.
  
  

Additional Job Details (if Applicable)

Mass General Hospital is a world-renowned hospital that provides the highest quality care to patients. We are a leader in medical research and education, and we are committed to delivering our employees with an exciting and exciting career.

Our culture is one of collaboration, innovation, and diversity. We believe that by working together, we can achieve outstanding things. We are also committed to delivering our employees with a work-life balance that allows them to thrive both expertly and personally.

If you are looking for an exciting and rewarding career in medicine, then Mass General Hospital is the place for you. We offer a variety of career opportunities, so you can find a position that fits your interests and skills. We also offer several benefits, so you can be sure that you are well-compensated for your hard work.

Do you think you may be a good fit for New England's #1 Medical Center, based on U.S. News Best Hospitals for 2024-2025: Massachusetts General Hospital?

Remote Type

Onsite

Work Location

267 Charles Street

Scheduled Weekly Hours

24

Employee Type

Regular

Work Shift

Night (United States of America)

EEO Statement

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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