Unit Coordinator, M7E, 24 Hours (Days/Evenings)

BMC Software; Boston (MA); On-site; USD 25,000 - 39,000; Part time

Job summary

BMC is seeking a Unit Coordinator to support the nursing station and front desk in a hospital setting. You will provide clerical, customer service, and support functions to patients, families, and the healthcare team, ensuring timely information and assistance throughout shifts.

Responsibilities include handling front desk operations, data entry, call handling, and aiding with discharge summaries and scheduling.

Responsibilities

• Greets and directs patients, families, visitors and staff with courteous, professional service.
• Coordinates front desk activities and performs clerical duties; answers and routes calls and emails promptly.
• Monitors patient information systems and assists with scheduling, verification, and reporting tasks.
• Answers patient call lights promptly and coordinates with nursing staff as needed.
• Maintains communication tools, daily sheets, and room name tag updates; distributes welcome packets.
• Supports discharge processes by printing summaries, scheduling follow-ups, and updating charts.

Skills

Customer service

Front desk

Data entry

Communication

Team collaboration

Job description

POSITION SUMMARY:

Responsible for the overall clerical functions of the nursing station/front desk. Working collaboratively with the clinical team, the Unit Coordinator participates in delivery of patient care by providing a variety of clerical, customer relations, and support services to patients, their families/visitors, and healthcare team members.

Position: Unit Coordinator

Location: M7E

Schedule: 24 Hours (Days/Evenings)

ESSENTIAL RESPONSIBILITIES / DUTIES:

Care of the Patient and Family/Visitors: Performs a variety of direct service activities to ensure that patients and their families/visitors receive timely information and appropriate responses to their needs.

• Greets and directs patients, families, visitors and staff in a friendly courteous positive customer service manner. Identifies self. Provides informative, non-clinical information when requested by patients, families, staff or visitors. Interacts in a courteous professional manner.

• Coordinates activities of front desk/office support services. Performs clerical duties for the department. Answers/responds to telephone calls and inquiries in timely manner. Handles inquiries; refer calls/inquires to appropriate personnel in a timely manner. Checks and replies to BMC e-mail frequently during shift.

• Checks voice messages and follows up on messages during the shift. For Respiratory Therapy Dept.; this also includes: Logs in to the pulmonary function test (PFT) extension at the start of each shift, following breaks and lunch. Logs off the PFT extension at the start of breaks, lunch and at the end of the shift.

• Uses manual/computer programs/terminal for access & data entry of patient information, verifies and updates as necessary, print reports, faxes as needed, order items as needed, schedule appointments, verify information etc.

• Answers patient call lights in a timely manner and immediately, if possible. Responds to patient requests within the scope of his/her role, seeks assistance from the clinical team as appropriate. Follows-up on call light requests to ensure nursing staff has responded.

• Maintains communication data, i.e. computer, charge/white boards, daily communication sheets, assignment sheets, updates room name tags, pre-caution labels i.e.

• Participates in orienting patient to their room, call light, telephones and the unit by distributing welcome letters and informational packets.

• Initiates daily RN phone assignment, logs RN daily phone numbers, and demonstrated appropriate procedures to triage calls through patient call system.

• Secures patients’ personal property and belongings according to hospital procedures, e.g., labeling patient belongings, sending valuables to the safe, etc. Ensures a patient belongings list for every patient. Upon discharge copies belongings list and files in binder/other designated location.

• Monitors healthcare computer software systems (i.e., SCM, SDK, GE, etc.) and Bed Board for new discharge orders, prints discharge summaries, places discharge summaries in chart, makes clinic appointments for patient prior to discharge, documents as required.

• Handles and distributes mail, flowers, gifts, etc. Facilitates patient/family/