Unit Coordinator, Float Pool, 24 Hours (Evenings)

Boston Medical Center; Boston (MA); On-site; USD 26,174 - 35,817; Full time

Job summary

Boston Medical Center is seeking a Unit Coordinator to manage clerical functions at the nursing station and front desk, collaborating with the clinical team to support patient care.

You will greet patients, handle calls, coordinate scheduling, manage records, and assist with equipment and supplies, ensuring a safe and organized environment.

This role requires a high school diploma and 1–2 years of healthcare clerical experience, with proficiency in MS Office and hospital systems.

Qualifications

• High-school diploma or GED required.
• 1–2 years clerical experience; healthcare setting preferred.
• Proficiency with Microsoft Office and hospital systems.
• Strong organizational skills and ability to set priorities.

Responsibilities

• Greet and direct patients, families, visitors, and staff in a friendly, courteous manner.
• Answer calls, process mail/faxes, and perform data entry.
• Monitor and respond to emails and voicemails; manage scheduling and transportation.
• Maintain patient records, labels, charts, and room name tags.
• Support front desk and nursing station operations to ensure smooth workflow.

Skills

Verbal communication

Interpersonal skills

Organizational skills

Education

High-school diploma or GED

Tools

Microsoft Office

Hospital systems (SEM IDX SDK)

Job description

Position Summary

Responsible for the overall clerical functions of the nursing station/front desk. Working collaboratively with the clinical team, the Unit Coordinator participates in delivery of patient care by providing a variety of clerical, customer relations, and support services to patients, their families/visitors, and healthcare team members.

Responsibilities

• Care of Patients, Families and Visitors
  • Greets and directs patients, families, visitors and staff in a friendly, courteous, and positive manner.
  • Provides non‑clinical information upon request and ensures timely answers to questions.
  • Answers patient call lights and follows up to ensure nursing staff response.
  • Secures patients’ personal property, labels belongings, and maintains a complete belongings list for each patient.
  • Facilitates patient/family access to cafeteria, chapel, gift shop, parking, cashier, and other available services.
  • Recognizes emergency situations and initiates appropriate response actions within scope.
• Front Desk and Office Support
• Performs clerical duties for the department, including telephone answering, mail handling, faxing, and data entry.
• Responds to telephone calls and inquiries in a timely manner, referring calls to appropriate personnel.
• Monitors and responds to BMC e‑mail and voice messages throughout the shift.
• Maintains computer communication data, charge boards, daily communication sheets, assignment sheets, and room name tags.
• Respiratory Therapy Coordination (respiratory units only)
  • Logs in and logs off the pulmonary function test (PFT) extension at specified times.
  • Uses terminal programs for patient data entry, printing reports, faxes, ordering items, and scheduling appointments.
  • Maintains PFT lab statistics and bronchoscopy area records.
• Scheduling and Appointment Management
  • Schedules and books patient appointments using manual or computer programs (e.g., SCM, IDX, GE).
  • Follows approved scheduling policies, notifies appropriate individuals, and prints or faxes appointment information.
  • Coordinates transportation arrangements for patients and related materials.
• Medical Record and Order Entry
  • Maintains accurate, complete, and up‑to‑date patient care records per hospital policy.
  • Prepares charts and labels on admission, places clinical pathways in bedside charts, and files results and treatment documents.
  • Transcribes patient care orders accurately and communicates findings to the clinical team.
• Equipment, Supplies, and Environment Management
  • Conducts daily rounds to ensure a clean, safe, and stocked environment.
  • Logs work/repair orders, tracks borrowed and rented equipment, and arranges delivery of expired or broken items.
  • Maintains office equipment and handles troubleshooting of computers, printers, fax machines, and other devices.
  • Monitors inventories and orders supplies to maintain par levels.
• Compliance, Education, and Orientation
  • Acts in a positive and collaborative manner, following policies, procedures, and regulations.
  • Participates in staff meetings, quality improvement projects, and committee meetings.
  • Completes mandatory educational requirements and maintains an accurate annual educational record.
  • Assists in orientation of new staff and serves as a resource for float staff.
• Other Duties
  • Performs additional duties as assigned by the supervisor.

Qualifications

• Education: High‑school diploma or GED.
• Certificates, Licenses, Registrations: Must complete competency requirements as offered.
• Experience: One to two years of previous clerical experience; experience in a healthcare setting preferred.
• Knowledge and Skills:
  • Effective verbal, written, and interpersonal skills in English; multilingual skills are preferred.
  • Ability to interpret and use medical terminology and abbreviations.
  • Proficiency with Microsoft Office (Word, Excel, Outlook) and hospital systems such as SEM, IDX, SDK.
  • Basic office equipment troubleshooting; strong organizational skills and ability to set priorities.
  • Physical capability to meet core job requirements as dictated by the practice setting.

Compensation and Benefits

Compensation Range: $19.35 - $26.04 per hour. Benefits include medical, dental, vision, pharmacy, contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or expression.

COVID‑19 and Flu Vaccination

All staff must be vaccinated against COVID‑19 and flu, and receive a booster dose of the COVID‑19 vaccine.

Application Process

Job applications are accepted only through the official BMC website. No offer is extended over text messages or social media platforms, and no application download or equipment purchase is required.

Employment Verification and Background Check

Boston Medical Center participates in the Electronic Employment Verification Program and requires a background check before employment.