Unit Coordinator, IMCU, 24 Hours (Days)

Boston Medical Center; Boston (MA); On-site; USD 26,656 - 35,872; Full time

Benefits offered by this job

Medical and dental benefits

403(b) savings matches

Paid time off

Job summary

Boston Medical Center is seeking an organized and proactive clerical staff member to manage nursing station functions and support patient care. Responsibilities include handling patient inquiries, coordinating logistics, and maintaining patient records.

The ideal candidate has a high school diploma/GED and 1-2 years of clerical experience in a healthcare setting. Strong interpersonal skills and proficiency in office software are essential. This position provides comprehensive benefits, competitive pay, and opportunities for advancement.

Qualifications

• 1-2 years of previous clerical experience, preferably in a healthcare setting.
• Ability to interpret medical terminology and abbreviations.
• Physical ability to meet core job requirements.

Responsibilities

• Perform clerical duties for the department.
• Coordinate patient appointments and document accurately.
• Provide non-clinical information and support to patients and families.

Skills

Proficient in English

Interpersonal skills

Organizational skills

Multicultural skills

Basic administrative skills (typing, filing, phone)

Education

High school diploma or GED

Tools

Microsoft Office

Hospital systems (SEM, IDX, SDK)

Basic office equipment

Job description

Position Summary

Responsible for the overall clerical functions of the nursing station and front desk. Works collaboratively with the clinical team; the Unit Coordinator participates in delivery of patient care by providing a variety of clerical, customer relations, and support services to patients, families/visitors, and the healthcare team.

Essential Responsibilities / Duties

• Care of the Patient and Family/Visitors: Performs a variety of direct service activities to ensure patients and their families/visitors receive timely information and appropriate responses to their needs; greets and directs them in a friendly, courteous, and positive customer‑service manner.
• Provides non‑clinical information upon request and coordinates front‑desk/office support services; performs clerical duties for the department.
• Answers and responds to telephone calls and inquiries in a timely manner; handles inquiries, refers calls, and follows up with appropriate personnel.
• Monitors BMC e‑mail, voice messages and follows up during shifts.
• For Respiratory Therapy Department: logs into the pulmonary function test (PFT) extension at the start of each shift and logs off during breaks and at shift end; uses manual/computer programs for data entry, printing reports, faxing, ordering items, scheduling appointments and verifying information.
• Responds to patient call lights promptly and follows up on call‑light requests to ensure nursing staff has responded.
• Maintains communication data using computers, charge‑white boards, daily communication sheets, assignment sheets, and updates room name tags, precaution labels.
• Participates in orienting patients to their rooms, call lights, telephones, and the unit by distributing welcome letters and informational packets.
• Initiates daily RN phone assignments, logs RN daily phone numbers, and demonstrates appropriate procedures to triage calls through the patient call system.
• Secures patients’ personal property and belongings according to hospital procedures; maintains a belongings list for every patient, copies it upon discharge, and files it in a designated location.
• Monitors healthcare computer software systems (e.g., SCM, SDK, GE) and Bed Board for discharge orders, prints discharge summaries, places them in charts, makes clinic appointments prior to discharge, and documents as required.
• Handles and distributes mail, flowers, gifts, and facilitates patient/family/visitor access to hospital services such as cafeteria, chapel, gift shop, parking, and cashier.
• Identifies emergency situations and initiates appropriate response actions within scope; familiar with unit disaster plan.
• Coordinates and schedules transportation for patients and related materials (e.g., VA, chair car, patient transport, medical records, specimens, blood products, requisitions).
• Interfaces among departments, services, and units to ensure patients, families, visitors, and staff receive needed services and information.
• Takes initiative to resolve questions and discrepancies, acting within scope and referring issues to appropriate team members.
• Performs office and clerical functions such as photocopying, faxing, and maintains copier; calls for service when needed.
• Coordinates unit communications, including placement of alpha‑numeric text pages to physicians or staff and contacting family members/next of kin.
• Assists in patient admission, discharge, and transfer processes by obtaining insurance pre‑approvals, verifying demographics, completing free‑care applications, and managing medical records.
• Maintains accurate, complete, and up‑to‑date patient care records; prepares charts, labels, places clinical pathways, and ensures charts contain necessary documents.
• Maintains statistics for the PFT Lab and Bronchoscopy areas (Respiratory Therapy Clinic only).
• Schedules and books patient appointments using manual or computer programs; follows approved scheduling/appointment policy and ensures chart completeness.
• Transcribes patient care orders accurately and timely; collaborates with the healthcare team for test/procedure scheduling and pre‑operative preparation.
• Maintains manual and computer logs, unit databases, diet lists, census sheets, supply log, and patient board; updates physician coverage, pager numbers, RN names, admissions, discharges.
• Assures presence of a current Downtime Materials Box, monitors and replenishes it with order sheets, doctor’s orders, progress notes, lab items.
• Performs care of the environment, equipment, and supplies: conducts daily rounds, initiates work/repair orders, logs issues, arranges delivery of expired or broken equipment, tracks and returns borrowed/rented equipment, logs/completes patient charges/billing, checks inventories, orders and restocks supplies according to par levels.
• Ensures compliance with work rules, standards, and competency; supports a positive, collaborative work environment and follows hospital policies and regulations.
• Participates in staff meetings, departmental initiatives, quality improvement projects, committee meetings; reviews minutes if unable to attend.
• Complies with safety, infectious control, attendance, and uniform policies; maintains presentable appearance and visible hospital ID badge.
• Assists in orientation of new staff and serves as a resource to float staff on the unit; adapts to changing patient and unit needs, floats, adjusts assignments, runs errands as requested.
• Collaborates with charge nurse/supervisor to coordinate break periods ensuring reliability and adherence to work rules and policies.
• Performs other duties as needed.

Job Requirements

• Education: High school diploma or GED.
• Licenses/Certifications: Must complete competency requirements offered.
• Experience: One to two years of previous clerical experience; healthcare setting preferred.
• Knowledge & Skills: Proficient in English; multicultural skills preferred. Ability to interpret medical terminology and abbreviations; proficiency with Microsoft Office and hospital systems such as SEM, IDX, SDK, etc.; basic office equipment troubleshooting; strong interpersonal and organizational skills; ability to apply basic administrative skills (typing, filing, phone). Physical ability to meet core job requirements.

Compensation & Benefits

Compensation Range: $19.35 – $26.04 per hour, based on qualifications. Boston Medical Center offers comprehensive benefits, including medical, dental, vision, pharmacy; contract increases; Flexible Spending Accounts; 403(b) savings matches; earned time cash out; paid time off; career advancement opportunities and wellness resources.

Equal Employment Opportunity, E‑Verify, and COVID‑19 Vaccination

Boston Medical Center is an equal employment and affirmative action employer. We provide accommodation of all reasonable requests for individuals with medical or disability conditions. We are an E‑Verify employer; prospective employees must complete a background check. BMC requires all staff to be vaccinated against COVID‑19, influenza, and to receive a booster dose of the COVID‑19 vaccine.