Unit Coordinator - ED Main Campus (3p-3a)

10 Nationwide Children's Hospital; United States; On-site; USD 23,000 - 33,000; Part time

Job summary

Nationwide Children’s Hospital in the United States is seeking a part-time Patient Access Representative for 24 hours per week on the evening shift (3pm–3am) with every third weekend and holiday rotation. Base pay is $20.50/hr plus applicable shift differentials; benefits eligible.

You will greet and register critical and trauma patients, answer calls, schedule appointments, and manage admissions paperwork, while maintaining clear communication with departments and on-call providers.

Qualifications

• High school diploma required; associates degree preferred.
• One year of healthcare experience preferred.
• Strong computer, administrative and customer-service skills.
• Ability to register patients and communicate with multiple departments

Responsibilities

• Greet and register critical and trauma patients.
• Answer telephone calls and schedule appointments.
• Coordinate admissions paperwork and communications; contact on-call providers.
• Pull and file medical charts when indicated.

Skills

Customer service

Administrative skills

Computer skills

Education

High school diploma

Associates degree preferred

Job description

Overview

24 hrs/week, evening shift, 3p-3a, every third weekend rotation, and holiday rotation. This is NOT a contingent or summer only position. Base pay $20.50/hr plus applicable shift differentials. Benefits eligible.

Job Description Summary

Greets and registers critical and trauma patients. Answers telephone calls, schedules appointments, and facilitates unit communication. Coordinates admissions paperwork and communications, contacts on-call providers, and pulls and files medical charts when indicated.

Essential Functions

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Register’s patients in critical care and trauma situations.
• Obtains accurate patient information on registrations.
• Establishes and maintains open communication with all departments and interacts with and clinical staff in those areas.
• Pages Providers as needed in the ED and follow ups to assure callers are connected.
• Assists in the shadowing and precepting of new employees.
• Order supplies and assures sufficient stock for unit needs.
• Answers internal and external phone calls.
• Assuring accurate response and follow up with each call.

Education Requirement

High school graduate. Associates degree preferred.

Licensure Requirement

(not specified)

Certifications

(not specified)

Skills

Demonstrated computer skills required with the ability to navigate most current technology systems. Strong administrative skills required. Excellent customer service and organizational skills.

Experience

One year of previous health care experience preferred.

Physical Requirements

• OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel
• FREQUENTLY: Bend/twist, Patient Equipment
• CONTINUOUSLY: Audible speech, Chemicals/Medications, Climb stairs/ladder, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking
• Additional Physical Requirements performed but not listed above: Ability to multi-task within a stressful environment.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We’re 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children’s Hospital. A Place to Be Proud.