Unit Coordinator- CICU (Full Time, Days)

Nicklaushealth; Sunset Corners (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

Nicklaushealth in Sunset Corners, FL is seeking a Clerical/Administrative professional to greet patients, answer calls, and provide clerical support in the Cardiac Critical Care unit, under RN supervision.

The role emphasizes patient-centered service, maintaining orderly nursing stations, managing supplies, and assisting clinical teams with requests. Fluency in Spanish preferred, HS diploma or secretarial training preferred.

Qualifications

• 1-3 years of clerical or customer service experience.
• High school education or equivalent preferred.
• Fluent in Spanish preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous healthcare experience preferred.

Responsibilities

• Promptly answers patient calls, transfers calls, and obtains information to resolve issues or requests.
• Greets and welcomes patients, families, parents, and visitors; provides admin support to clinical teams.
• Distributes a Welcome Packet and orients guests to patient care areas and rooms.
• Identifies and assesses guests' needs when appropriate.
• Maintains the nursing station organized.
• Maintains inventory and orders supplies when needed.
• Maintains non-electronic patient records for code blue and trauma documentation.
• Scans consents and calls all consults.
• Requests and follows up on servicing of non-functioning equipment.
• Ensures all mobile computers are charged and functioning nightly.
• Maintains accuracy of patient placement and nursing assignments in electronic systems.

Skills

Customer service

Time management

Verbal and written communication

Multitasking

Computer literacy

Education

High school education or equivalent

Unit Secretarial course

Medical terminology course

Tools

Printers

Electronic health records software

Job description

Job Summary

Welcomes patients and families and performs general computer, receptionist, and clerical duties in a Nursing unit. Provides excellent customer service, supports the nursing leaders and staff. Assist patients and families. Works under the supervision of the RN Charge Nurse/Clinical Coordinator. Supports and upholds the Patients' Bill of rights.

Job Specific Duties

• Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request.
• Greets and welcomes patients, families, parents, and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks.
• Makes sure every guest experience is positive and lasting. Provides the guest with a “Welcome Packet” and assists the clinical team to support the guests to become oriented to their patient care area and their room.
• Identifies and assesses guests’ needs when appropriate.
• Maintains the nursing station organized.
• Maintains an appropriate inventory and orders supplies when needed.
• Maintains non-electronic patient medical records for code blue and trauma documentation.
• Scans consents and calls all consults.
• Requests and follows up on servicing of non-functioning equipment.
• Responsible for ensuring all mobile computers are charged and functioning every night.
• Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets.

Qualifications

Minimum Job Requirements

• 1-3 years of clerical or customer service experience

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• Fluent in Spanish preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous experience as a Secretary or Administrative Assistant preferred.
• Previous healthcare experience preferred.
• Ability to manage multiple priorities.
• Strong time management skills.
• Effective verbal and written communication.
• Strong customer service skills.
• Computer literate and knowledge of printers.
• Strong problem solving, critical thinking, and conflict resolution skills.
• Ability to learn appropriate software applications.
• Works effectively in a collaborative environment.

Job:Clerical/Administrative

Department:CARDIAC CRITICAL CARE-2100-620030

Job Status:Professional