Unit Coordinator- CICU (Full Time, Days)

The Rane Center; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Rane Center in Miami, FL is seeking an Administrative/Clerical professional to welcome patients, handle front-desk tasks, and support the nursing team. This role involves general clerical duties, patient information handling, and ensuring smooth operation of the unit.

The ideal candidate will have 1–3 years of clerical or customer service experience, a high school diploma, and the ability to communicate in Spanish.

Qualifications

• 1-3 years of clerical or customer service experience.
• High school education or equivalent preferred.
• Fluent in Spanish preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous healthcare experience preferred.
• Ability to manage multiple priorities.
• Strong time management skills.
• Effective verbal and written communication.
• Strong customer service skills.
• Computer literate and knowledge of printers.

Responsibilities

• Promptly answers patient calls, transfers calls, and obtains information to resolve issues or requests.
• Greets and welcomes patients, families, parents, and visitors to the nursing unit; provides administrative support.
• Distributes a Welcome Packet and orients guests to patient care area.
• Identifies and assesses guests' needs when appropriate.
• Maintains the nursing station organized and stocked.
• Orders supplies and maintains inventory as needed.
• Maintains non-electronic patient records for code blue and trauma documentation.
• Scans consents and communicates with all consults.
• Requests and follows up on servicing of non-functioning equipment.
• Ensures mobile computers are charged and functioning nightly.
• Maintains accuracy of patient placement and nursing assignments in electronic systems.

Skills

Fluent in Spanish

Customer service mindset

Time management

Education

High school diploma or equivalent

Unit Secretarial course or medical terminology course

Tools

Printers

Office software

Job description

Description

Job Summary

Welcomes patients and families and performs general computer, receptionist, and clerical duties in a Nursing unit. Provides excellent customer service, supports the nursing leaders and staff. Assist patients and families. Works under the supervision of the RN Charge Nurse/Clinical Coordinator. Supports and upholds the Patients' Bill of rights.

Job Specific Duties

• Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request.


• Greets and welcomes patients, families, parents, and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks.


• Makes sure every guest experience is positive and lasting. Provides the guest with a "Welcome Packet" and assists the clinical team to support the guests to become oriented to their patient care area and their room.


• Identifies and assesses guests' needs when appropriate.


• Maintains the nursing station organized.


• Maintains an appropriate inventory and orders supplies when needed.


• Maintains non-electronic patient medical records for code blue and trauma documentation.


• Scans consents and calls all consults.


• Requests and follows up on servicing of non-functioning equipment.


• Responsible for ensuring all mobile computers are charged and functioning every night.


• Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets.

Qualifications

Minimum Job Requirements

• 1-3 years of clerical or customer service experience

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.


• Fluent in Spanish preferred.


• Graduate of a Unit Secretarial course or medical terminology course preferred.


• Previous experience as a Secretary or Administrative Assistant preferred.


• Previous healthcare experience preferred.


• Ability to manage multiple priorities.


• Strong time management skills.


• Effective verbal and written communication.


• Strong customer service skills.


• Computer literate and knowledge of printers.


• Strong problem solving, critical thinking, and conflict resolution skills.


• Ability to learn appropriate software applications.


• Works effectively in a collaborative environment.

Job:

Clerical/Administrative

Department:

CARDIAC CRITICAL CARE-2100-620030

Job Status:

Professional