UNIT COORDINATOR

AHMC HealthCare; Daly City (CA); On-site; USD 48,000 - 64,000; Full time

Job summary

AHMC HealthCare in Daly City, CA seeks an organized administrative clerk to greet patients and handle phones, transcribe orders, schedule tests, and maintain patient records. You will support Nursing Service and ensure confidential handling of information in a fast-paced hospital setting.

Candidate should be able to work under stress, perform multiple tasks, and communicate effectively with staff and physicians. BLS certification is preferred and experience with medical documentation is a plus.

Qualifications

• High School graduation or equivalent required.
• Two years vocational training or 2 years relevant work experience may substitute for vocational training.
• BLS certification required.

Responsibilities

• Greet patients, visitors, staff and physicians promptly and courteously.
• Answer phones clearly and route calls to the correct staff or department.
• Transcribe physician orders and enter into the computer accurately.
• Schedule/arrange diagnostic tests and inform staff of prep.
• Maintain confidentiality of patient and hospital information.
• Handle clerical duties to support Nursing Service projects.
• Maintain and organize medical records and related materials.

Skills

Customer service

Typing

Word processing

Multitasking

Attention to detail

Judgment

Teamwork

Communication

Education

High School diploma

2 years vocational training or equivalent work experience

Tools

Computerized documentation systems

Job description

Responsibilities

POSITION SPECIFIC DUTIES (other duties may be assigned)

• 1 Ensures a professional and responsive atmosphere by greeting patients, visitors, staff, and physicians promptly and courteously. Refers to each individual by name when appropriate.
• 2 Answers telephones using name, department, and title. Screens calls appropriately and refers callers to the correct staff member, patient, department, and/or resource in a timely manner. Makes every attempt to answer phones within three rings. Monitors time individuals may be on hold and reassures them that their calls have not been forgotten. Takes clear, accurate, concise phone messages. Consistently available to answer phones. Seeks coverage when away from the work area.
• 3 Relays messages in a timely manner, opens and delivers mail as appropriate.
• 4 Maintains a neat and organized work environment.
• 5 Provides clerical support within the department. Transcribes physician’s orders and enters them into the computer for implementation and ancillary department follow through. Asks questions in advance to gain clear understanding of the project(s). Completes assignments accurately and within the agreed time frame.
• 6 Schedules/arranges diagnostic tests/procedures as ordered and informs the staff of required preparation as appropriate.
• 7 Assures timely and accurate entry of patient information into computer system regarding transfers and discharges.
• 8 Assembles, maintains, stuffs, and thins medical records in a neat and timely manner. Files all forms/reports in the appropriate order. Copies required components of the medical record for transfer to other facilities or units. Sends charts to medical records in a timely manner at the time of discharge.
• 9 Maintains unit specific statistics, admission/discharge logs and other record keeping books as required. Completes all statistics, logs and records, accurately, neatly and legibly and within the agreed time frame.
• 10 Copies, collates, and assembles the department’s printed material (e.g., patient educational information, etc.) as required.
• 11 Performs routine clerical duties as directed to ensure accurate and timely support on various unit and Nursing Service projects.
• 12 Ensures office supplies and department equipment are available and maintained by checking inventory, preparing, and sending appropriate requisitions and work orders, and conducting routine maintenance of office equipment. Maintains appropriate stock levels by ordering supplies in advance. Puts supplies away in the appropriate storage area, in a timely and orderly fashion.
• 13 Maintains confidentiality of all patient and hospital related information, communications and documents.
• Adheres to the departmental and medical center policies on scheduling, overtime, sick time & time off.
• 15 Arrives punctually, takes appropriate time for breaks and uses sick time appropriately.

QUALIFICATIONS/JOB REQUIREMENTS/EDUCATION

• Graduation from High School or equivalent required.
• Two years vocational training or 2 years relevant work experience may be substituted for vocational training.

CERTIFICATIONS/LICENSURE

• BLS

EXPERIENCE

• Proficient in computerized documentation systems.

OTHER SKILLS, ABILITIES & KNOWLEDGE

• Able to understand and follow all policies, procedures, guidelines, rules and regulations of the assigned unit, Nursing Service, Seton Medical Center, Title XXII, COBRA/EMTALA, JCAHO and other applicable state and federal laws.
• Able to work under stress and accurately perform multiple tasks simultaneously.
• Possesses excellent judgment and functions with minimal supervision.
• Typing and word processing skills recommended.
• Excellent customer service skills, in person and by telephone.