Unit Computing Specialist (Web/Application Helpdesk)

Rutgers University; Piscataway Township (NJ); On-site; USD 68,000 - 106,000; Full time

Job summary

Rutgers University seeks a Unit Computing Specialist to coordinate helpdesk requests for application and web developers. The role involves maintaining websites, supervising student employees, and staying updated on technology advances. This position is crucial for supporting the School of Arts and Sciences' mission.

Benefits

Comprehensive benefit program

Qualifications

• Coordinate helpdesk requests for application and web developers.
• Assist in the maintenance and development of websites.
• Supervise student employees and delegate tasks.

Responsibilities

• Develop understanding of services offered by application and web development teams.
• Update and create content for websites.
• Participate in special projects as needed.

Skills

Excellent written and verbal communications skills

Ability to work independently

Strong attention to detail

Ability to learn new technologies

Ability to troubleshoot problems

Education

Bachelor’s degree or equivalent combination of education and/or experience

Tools

Joomla!

Job description

Unit Computing Specialist (Web/Application Helpdesk)

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Recruitment/Posting Title Unit Computing Specialist (Web/Application Helpdesk)

Job Category

Job Category Staff & Executive - Information Technology

Department

Department SAS - Dean's Office

Overview

The School of Arts and Sciences ( SAS ) is the largest academic unit at Rutgers University and the center of the undergraduate experience on the Rutgers–New Brunswick campus and is comprised of 41 academic departments spanning the liberal arts. SAS offers more than 100 majors and minors across the life sciences, humanities, social and behavioral sciences, and mathematical and physical sciences with research centers and institutes across the school. With a diverse student body of more than 20,000 students, SAS has a membership of over 1,700 faculty members, more than 500 administrative staff, and 200,000 living alumni.

SAS delivers a wide array of services in support of the teaching, research, and the mission and goals of Rutgers University.

The School of Arts and Sciences promotes anti-racist, inclusive, equity-enhancing ideas and practices both inside and outside of the classroom for our community of educators, staff, and students. This includes a diverse set of voices and experiences. All individuals no matter their race, ethnicity, gender, gender identity, nationality, history, sexual orientation, religious practices, or socio-economic status are valued and respected. The School of Arts and Sciences is especially interested in candidates who can contribute to and support the diversity and excellence of the organization. Applicants are encouraged to include in their cover letter information about how they will further our commitment to these values.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Unit Computing Specialist (Web/Application Helpdesk) for the School of Arts and Sciences – Dean’s Office. This position will coordinate helpdesk requests for application developers and web developers, either by resolving them or routing them to the appropriate personnel.

Among the key duties of this position are the following:

• Develops an understanding of the services offered by the application development and web development teams, and of IT Service Management best practices.
• Helps maintain current websites and assist in development of new websites for the Rutgers-New Brunswick School of Arts and Sciences.
• Updates and creates content in web sites. Crops, resizes, and uploads images.
• Assists departmental web editors with maintaining their websites.
• Assists primary web development team by participating in special projects as needed.
• Assists in the supervision of Class 5 student employees by delegating tasks to them as needed, providing direction to them on how they are to perform tasks, and how they should log their time spent in the unit’s project management system, and verifying that they are working.
• Stays informed of advances in technology and adapting to new development tools and techniques. Operates under close supervision.
• A bachelor’s degree or an equivalent combination of education and/or experience.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

• Excellent written and verbal communications skills.
• Ability to work independently and with others.
• Strong attention to detail.
• Ability to learn new technologies.
• Ability to troubleshoot problems.

Preferred Qualifications

• Experience with web technologies.
• Ability to collaborate with other units, departments, and offices to ensure consistency in website standards and messaging.
• Experience with the Joomla! content management system software.

Physical Demands and Work Environment

• Minimal physical demands related to operation of computer hardware and software.

Special Conditions

• Ability to walk up and down stairs.
• May require use of own vehicle.

Posting Number

Posting Number 25ST1085

Posting Open Date

Posting Open Date 05/13/2025

Special Instructions to Applicants

Regional Campus

Home Location Campus

Home Location Campus Livingston (RU-New Brunswick)

City

City Piscataway

State

State NJ

Position Information Recruitment/Posting Title Unit Computing Specialist (Web/Application Helpdesk) Job Category Staff & Executive - Information Technology Department SAS - Dean's Office Overview The School of Arts and Sciences ( SAS ) is the largest academic unit at Rutgers University and the center of the undergraduate experience on the Rutgers–New Brunswick campus and is comprised of 41 academic departments spanning the liberal arts. SAS offers more than 100 majors and minors across the life sciences, humanities, social and behavioral sciences, and mathematical and physical sciences with research centers and institutes across the school. With a diverse student body of more than 20,000 students, SAS has a membership of over 1,700 faculty members, more than 500 administrative staff, and 200,000 living alumni.

SAS delivers a wide array of services in support of the teaching, research, and the mission and goals of Rutgers University.

The School of Arts and Sciences promotes anti-racist, inclusive, equity-enhancing ideas and practices both inside and outside of the classroom for our community of educators, staff, and students. This includes a diverse set of voices and experiences. All individuals no matter their race, ethnicity, gender, gender identity, nationality, history, sexual orientation, religious practices, or socio-economic status are valued and respected. The School of Arts and Sciences is especially interested in candidates who can contribute to and support the diversity and excellence of the organization. Applicants are encouraged to include in their cover letter information about how they will further our commitment to these values. Posting Summary Rutgers, The State University of New Jersey, is seeking a Unit Computing Specialist (Web/Application Helpdesk) for the School of Arts and Sciences – Dean’s Office. This position will coordinate helpdesk requests for application developers and web developers, either by resolving them or routing them to the appropriate personnel.

Among the key duties of this position are the following:

• Develops an understanding of the services offered by the application development and web development teams, and of IT Service Management best practices.
• Helps maintain current websites and assist in development of new websites for the Rutgers-New Brunswick School of Arts and Sciences.
• Updates and creates content in web sites. Crops, resizes, and uploads images.
• Assists departmental web editors with maintaining their websites.
• Assists primary web development team by participating in special projects as needed.
• Assists in the supervision of Class 5 student employees by delegating tasks to them as needed, providing direction to them on how they are to perform tasks, and how they should log their time spent in the unit’s project management system, and verifying that they are working.
• Stays informed of advances in technology and adapting to new development tools and techniques. Operates under close supervision.

Position Status Full Time Hours Per Week Daily Work Shift Day Work Arrangement FLSA Nonexempt Grade 04 Position Salary Annual Minimum Salary 68706.00 Annual Mid Range Salary 86914.00 Annual Maximum Salary 105121.00 Standard Hours 37.50 Union Description Admin Assembly (MPSC) Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview . Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP Qualifications Minimum Education and Experience

• A bachelor’s degree or an equivalent combination of education and/or experience.

Certifications/Licenses Required Knowledge, Skills, and Abilities

• Excellent written and verbal communications skills.
• Ability to work independently and with others.
• Strong attention to detail.
• Ability to learn new technologies.
• Ability to troubleshoot problems.

Preferred Qualifications

• Experience with web technologies.
• Ability to collaborate with other units, departments, and offices to ensure consistency in website standards and messaging.
• Experience with the Joomla! content management system software.

Equipment Utilized

• Personal computer, web browsers, graphic design software, videoconferencing software.

Physical Demands and Work Environment

• Minimal physical demands related to operation of computer hardware and software.

Special Conditions

• Ability to walk up and down stairs.
• May require use of own vehicle.

Posting Details Posting Number 25ST1085 Posting Open Date 05/13/2025 Special Instructions to Applicants Regional Campus Rutgers University-New Brunswick Home Location Campus Livingston (RU-New Brunswick) City Piscataway State NJ Location Details Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a Bachelor’s degree or an equivalent combination of education and/or experience?
  • Yes
  • No

Required Documents

Resume/CV

Cover Letter/Letter of Application

Optional Documents

List of Professional References (contact Info)

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement .

In compliance with the Americans with Disabilities Act (ADA) and the New Jersey Law Against Discrimination (NJLAD), if you have a disability and would like to request an accommodation with regard to your access to and/or your participation in the application and selection processes (for example, the online application process or interviews), please call 848-932-4444 or e-mail us .

Rutgers University is an equal access/equal opportunity institution. If you have trouble accessing this page because of a disability, please contact us at 732.745.7378 or via email at [e-mail] .

For technical assistance with the applicant tracking system (login, filling out your application, resetting your password, etc.) please contact the ROCS Help Desk at 848-932-4444 or [e-mail] .

To learn more about Rutgers University’s commitment to diversity and inclusion on its campuses, click here .