Unit Clerk (9a to 5p)

Northampton County; Nazareth (Northampton County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Unit Clerk to support the Charge Nurse in a vibrant healthcare environment. This role involves managing resident medical records, ensuring accurate documentation, and providing exceptional customer service to residents and their families. The ideal candidate will possess strong clerical skills, proficiency in Microsoft Office, and a commitment to maintaining confidentiality and accuracy. Join a team that values your contributions and offers a fulfilling career in healthcare, where your work directly impacts the lives of residents and their families.

Benefits

Health insurance

Paid time off

Retirement plan

Flexible schedule

Qualifications

• High school diploma required; 6 months clerical experience or 1 year in a medical setting.
• Must complete Feeding Program training.

Responsibilities

• Maintain and organize resident medical records and charts.
• Provide exceptional customer service and communicate effectively with diverse clientele.
• Order supplies and ensure proper documentation for admissions and transfers.

Skills

Clerical practices

Customer service

Microsoft Office

Medical terminology

Time management

Communication skills

Data entry

Records management

Education

High school diploma or equivalent

Tools

Computer

Telephone

Copy machine

Job description

Northampton County will require all newly hired employees to be fully vaccinated against COVID-19 before beginning employment with the County. This policy applies to all new hires who receive an offer of employment on or after December 1, 2021.

This position works a 9a to 5p schedule, and is required to work every other weekend.

In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and will not be reviewed. These applicants will be disqualified from consideration. The attachment of a resume to the application does not fulfill this requirement and will not prevent incomplete applications from being rejected. Education and work experience fields must be completed, regardless of the presence of an attached resume.

Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the Minimum Requirements for this position as noted in the Job Description. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application. Applicants who do not meet the Minimum Requirements will not be considered for the position.

After the Application Review, qualified, eligible applicants will move on to the next step, the written exam. The exam consists of 8 Modules: Customer Service, Office Conduct, Reading Comprehension, Alphabetizing, Keyboarding, Data Entry, Prioritization, and Medical Terminology.

For questions regarding this posting, please contact Sherry Christman, Human Resources Analyst at [e-mail] or 610-829-6382.

GENERAL PURPOSE
The Unit Clerk functions as a clerical assistant to the Charge Nurse. Work involves various assignments requiring typing, computer usage, and the independent performance of procedural duties, with emphasis on the breadth and scope of the position's role in support of the Charge Nurse, and the ability to be accurate.

SUPERVISION RECEIVED
This position reports directly to a Charge Nurse.

SUPERVISION EXERCISED
This position is not responsible for the supervision of other employees.

ESSENTIAL DUTIES OF THE POSITION
Assumes responsibility for creation, maintenance, and organization of active resident medical records/charts.
Initiates all charts and forms appropriate to an admission. Checks charts for proper document sequence.
Orders all supplies for new admissions and transfers. Maintains inventory of new admit packets, bracelets, etc., to prepare for new admissions.
With assistance from a Certified Nurse Aide, inventories new residents’ personal articles and clothing upon admission, transporting clothing to seamstress for labeling.
Prepares documentation for transfers and hospital returns. Ensures that all required documentation is included and all required signatures have been obtained.
Separates and organizes charts according to death/discharge status. Organizes and distributes inactive medical records to the Medical Records Administrator.
Creates, updates and maintains various logs, lists, and forms as directed by supervisor.
Updates resident census. Maintains, types, and updates residents addressograph cards and name bracelets.
Contacts medical department to schedule residents for clinics, x-rays, tests, hospital admissions. Maintains log of lab work, tuberculosis testing, and infection control reports of residents. Reports logged information as necessary to other divisions.
Verifies nursing personnel with house supervisor. Delivers twenty-four hour nursing reports to Nursing Supervisors.
Transports medical equipment to CSR as scheduled, according to prescribed schedule.
Transcribes and sends resident meal selections according to prescribed schedule. Completes and maintains supplemental feeding order forms.
Answers telephone and intercom and responds to emails. Provides exceptional customer service by effectively communicating with visitors, residents, County staff, and staff from other medical offices and agencies by telephone, email, or in person. Adequately resolves visitors’ issues, takes messages, or directs visitors to appropriate staff able to provide assistance.
Pages/contacts personnel when requested.
Communicates between members of the health care team under the guidance of the professional staff. Initiates calls and/or emails to hospitals, clinics and doctor’s offices for any necessary reports, such as X-rays, cat scans, etc. Communicates information received to supervisor.
Checks daily Therapeutic Recreation activities and informs staff at report.
Reports emergent situations, such as medical, fire, disaster, security alert, etc.
Maintains inventory, checking office, medical, weekly, and daily supplies from storeroom, CSR, and dietary, ordering supplies when necessary.
Establishes and maintains files in alphabetic, chronological, numerical or other order. Retrieves requested materials from files. Signs, date-stamps or otherwise identifies and/or controls files. Copies charts or forms necessary for transfer and delivers or receives from other divisions or outside agencies.
Upon request, provides information according to HIPAA guidelines.
Carries out interdepartmental errands.
Receives mailed correspondence and distributes to appropriate parties or residents.

REQUIRED MINIMUM QUALIFICATIONS
EDUCATION & EXPERIENCE - Completion of a high school, or general equivalency, diploma; AND
At least six (6) months of general clerical work experience; OR
At least one (1) year of work experience in a medical setting; AND
Must complete Feeding Program training.

OTHER REQUIREMENTS - Applicants must be fully vaccinated against COVID-19, and present valid proof of vaccinated status, in order to be eligible for hire at Gracedale Nursing Home. According to the Centers for Disease Control (CDC), people are considered fully vaccinated two (2) weeks after their second dose in a 2-dose series (such as Pfizer or Moderna vaccines), or two (2) weeks after a single-dose vaccine (such as Johnson & Johnson’s Janssen vaccine).
Upon hire employee must have a drug screening and COVID-19 testing. Employees may also be periodically tested for COVID-19 as required or recommended. In addition, Gracedale Nursing Home will follow The Centers for Medicare & Medicaid Services (CMS) requirements with regard to booster(s) needed for workers in health care settings.

KNOWLEDGE, SKILLS, AND ABILITIES
Basic knowledge of clerical practices and procedures and the ability to use standard office equipment.
Knowledge of computers and computer software, including Microsoft Office, with the ability to apply this aptitude in word processing and document merging.
Knowledge of proper records management, retention of records and cataloguing of files.
Knowledge of the organization of a medical facility.
Knowledge of proper procedures during emergencies.
Excellent communication and interpersonal skills with the ability to listen effectively, respond appropriately and maintain mutual comfort level while relating to a diverse clientele, both verbally and in writing.
Excellent time management, prioritization, and multitasking skills, along with the ability to maintain sufficient flexibility to respond to immediate demands.
Ability to establish and maintain filing and other recordkeeping systems.
Ability to maintain confidential and sensitive information.
Ability to learn and use medical terminology.
Ability to handle stressful situations, including emergencies.
Ability to function in an environment with frequent distractions.
Ability to maintain a neat, stocked work area.
Ability to establish and maintain effective working relationships with associates, other facility staff, patients and their visitors.
Ability to communicate effectively verbally and proficiently in writing with residents, families, other agencies and County employees.
Ability to read, write, speak, understand and communicate in English at a proficient level in order to perform the duties of this position.
Ability to add, subtract, multiply and divide in order to perform the functions of the position.

TOOLS AND EQUIPMENT
Telephone, computer (including Microsoft Office applications and other specialized software), addressograph machine, paper punch, copy machine, computer, printer, fax machine and other related job items.

PHYSICAL DEMANDS
While performing the duties required of this position the employee is frequently required to stand, walk, sit, talk and hear. Employee must be able to use hands to finger, handle, or feel objects, tools, or controls, and to reach with hands and arms. Employee must be able to effectively read and write reports, patient records, physicians’ orders, etc., and to hear and speak clearly with other individuals both in person, and over the telephone.
The employee must occasionally lift and/or move up to twenty-five (25) pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee works primarily in a patient care environment. The noise level in the work environment is usually quiet, but may vary.

SELECTION GUIDELINES
Formal application, rating of education and experience, oral interview and reference check as well as job related tests may be required.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

FLSA STATUS: FLSA NON-EXEMPT (ELIGIBLE FOR OVERTIME)
DESIGNATION: CAREER SERVICE
PAY GRADE: GU-03
UNION STATUS: AFSCME GRACEDALE
Updated August 2022

About the company

Northampton County is a county in the northeastern section of the US state of Pennsylvania.