UNIQLO Full-Time Supervisor In Training - The Forum Carlsbad

UNIQLO California LLC; Carlsbad (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k plan - 100% match on the first 3%

Vacation & Personal Time Off

Sick & Wellness Time Off

30% Employee Merchandise Discount

Employee Referral Bonus

Commuter benefits

Job summary

UNIQLO USA is seeking a Supervisor in Training in Carlsbad, CA. Reporting to the Store Manager, you will be the pace setter for customer service and help train and develop Sales Associates in your department.

You will monitor floor coverage, uphold brand standards, and ensure the team delivers exceptional service aligned with UNIQLO principles. Applicants require a HS diploma and retail leadership experience.

Qualifications

• High School Diploma or GED.
• 1 year retail management experience.
• Ability to train and develop Sales Associates.

Responsibilities

• Motivates their team to meet and exceed sales.
• Supervises the floor to monitor breaks and ensure coverage during peak times.
• Ensures brand and operational standards are met (visual, cleanliness, cash management, inventory).
• Trains the team on fitting room and cash wrap standards and assists when needed.
• Manages inventory to ensure merchandise is replenished on the floor.
• Identifies issues in the store and communicates with management.
• Trains team on product and brand knowledge for customer interactions.
• Follows company policies and reports infractions.
• Assists with special projects as assigned by management.

Skills

Strong communication

Discount calculations

Physical stamina

Customer service excellence

Education

High School Diploma or GED

Job description

Salary: $21.00 / hour Carlsbad, CA

The fixed hourly rate is based on the qualifications for the position, including but not limited to, expected experience, education level, certifications, skills and expertise, and the location of the position. All new hires will be offered the same fixed hourly rate.

Position Overview

Reporting to the Store Manager. The Supervisor in Training is the pace setter and role model for customer service in the store. Their key function is to ensure all Sales Associates in their respective department, or zone, exceed customer expectations. Additionally, they are responsible to help train, oversee and develop Sales Associates on store standards.

Key Responsibilities

• Motivates their team to meet and exceed sales
• Supervises the floor to monitor breaks and ensure coverage during peak times according to Daily Work Schedules
• Ensures brand and operational standards (visual, cleanliness, cash management, inventory management, etc.) are consistently met
• Ensures their team proactively manages customer needs and exceeds expectations according to the UNIQLO service standard, the UNIQLO Fundamental Principles and the 6 Standard Phrases
• Trains and develops their team on fitting room & cash wrap standards and assists when needed in those zones
• Manages inventory by ensuring all merchandise is represented and replenished on the floor in full size runs
• Assists management to identify issues in the store
• Trains their team on product and brand knowledge and ensures product knowledge is conveyed to customers
• Follows all company policy and procedures & notifies management of any infractions
• Assists with special projects as assigned by management

Required Skills and Abilities

• Strong communication skills
• Ability to calculate figure and amounts such as discounts and percentages.
• Ability to stand for long periods of time, read computer terminals, push, pull or move objects of at least 25 pounds
• Ability to effectively maneuver around sales floor and stockroom by repetitive bending, twisting, stooping, squatting, and climbing

Education/Experience

High School Diploma or GED & 1 year retail of related management experience

Full-Time Availability Requirements

Average 32 or more hours per week based on business seasonality. Restrictions on availability are limited to three (3) days with only one (1) restriction permitted Friday-Sunday (religious exemptions will be considered). Of the three (3) restrictions permitted, at least one (1) restriction must be time-based (e.g., “not available before 3:00 p.m.”) Full-time employees are permitted only two (2) days off per week. Both days off must be within the same workweek (Monday – Sunday). All full-time employees must be available for a minimum of a 5-day workweek.

Benefits

• Medical, dental, and vision coverage (Full-Time Only)
• 401k plan - 100% match on the first 3% you contribute, 50% on the next 2% you contribute
• Vacation & Personal Time Off (Full-Time Only)
• Sick & Wellness Time Off
• 30% Employee Merchandise Discount
• Employee Referral Bonus
• Commuter benefits ... and more!

NOTICE FOR CALIFORNIA JOB APPLICANTS AND EMPLOYEES

For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy at Uniqlo.com

As an Equal Opportunity Employer, UNIQLO USA

UNIQLO USA does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.

Fast Retailing Equal Opportunity Statement

Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Company Overview

UNIQLO is a brand of Fast Retailing Co., Ltd., a leading Japanese retail holding company with global headquarters in Tokyo, Japan. UNIQLO is the largest of eight brands in the Fast Retailing Group, the others being GU, Theory, PLST, Comptoir des Cotonniers, Princesse tam.tam, J Brand and Helmut Lang. Fast Retailing is one of the world’s largest apparel retail companies, and UNIQLO is Japan’s leading specialty retailer. UNIQLO continues to open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a global brand. Today the company has a total of more than 2,500 UNIQLO stores across the world, including Japan, Asia, Europe and North America. The total number of stores across Fast Retailing's brands is now over 3,600. With a corporate statement committed to changing clothes, changing conventional wisdom and change the world, Fast Retailing is dedicated to creating great clothing with new and unique value to enrich the lives of people everywhere. For more information about UNIQLO and Fast Retailing, please visit www.uniqlo.com and www.fastretailing.com. For additional information regarding Uniqlo Careers please visit our Global Career Page. Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual’s style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, more lightness, better design, and better comfort to people’s lives. Unlocking The Power Of Clothing We believe we can turn the power of clothing into a force for good. By designing, making and selling good clothing, we can make the world a better place. Good clothing means simple clothing, high in quality, and built to last. It's clothing that enriches the lives of people who wear it by giving them comfort, protection and pleasure. It is produced in a way that is harmonious with nature, without excessive burden on the environment. Good clothing is made by people of diverse backgrounds working with energy and enthusiasm, under conditions where their health, safety and human rights are respected and upheld. And we will extend this same spirit to our customers and all our Stakeholders, working with them to aspire to a better society where we all thrive. This is our promise: to always work toward a better, more sustainable society. Fast Retailing embraces and promotes diversity and inclusion. We believe these concepts nurture our culture, helping to change our business, the people working within it, and all of society for the better. We respect and appreciate each individual’s points of difference and personality and strive to create a diverse team where every person has equal opportunity to use their greatest abilities to fulfill their potential.