Union Square Front Desk Coordinator

Glowbar; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

Join an innovative skincare company that is redefining professional skincare experiences. As a Studio Guide, you will play a crucial role in creating a welcoming atmosphere for clients while providing exceptional customer service. You'll collaborate with a passionate team dedicated to helping individuals feel confident in their skin. This role offers the opportunity to grow within a supportive environment that values personal development and work-life balance. If you have a love for hospitality and skincare, this is the perfect chance to make a meaningful impact in people's lives every day.

Benefits

Medical, dental and vision insurance

Paid Time Off

Paid Sick Leave

Paid Holidays

Short and Long Term Disability Insurance

Life Insurance

Commuter benefits

Employee discounts on retail products

Career advancement opportunities

Discounts at lifestyle brands and services

Qualifications

• 1+ years of hospitality experience with a proven track record of superior customer service.
• Flexibility to work a non-traditional schedule, including weekends and holidays.

Responsibilities

• Create a safe space for clients and guide them through the experience.
• Provide product knowledge and assist clients with appointment bookings.

Skills

Customer Service

Problem Solving

Communication Skills

Team Collaboration

Education

High School Diploma

Hospitality Experience

Job description

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This range is provided by Glowbar. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $17.00/hr

Have you ever dreamed of joining a team that is reinventing professional skincare? Have you ever wanted to support a business from the ground up? Is it your goal in life to make a difference in people's lives, every single day? Meet Glowbar.

About Us

Glowbar is a skincare company with a people-centric mentality. Our singular mission is to help people feel confident in their skin, so we created the first-to-market, custom, 30-minute facial experience to make skincare more accessible, efficient, and effective. Each studio is equipped with expert estheticians who provide professional-grade results at an affordable price-point.

After launching in New York City in 2019, Glowbar has quickly scaled with locations across the northeast with national expansion on the horizon. As we continue to grow, we aim to maintain the special glow that sets us apart from traditional spas.

Culture

We are a team of hardworking and passionate individuals who are dedicated to helping people take care of their skin. Our team embodies our shared core values, and we aim to create a safe and supportive environment for everyone at Glowbar. We integrate these values into our everyday practices, and are culture carriers that pride ourselves on being:

• Driven: We are goal-oriented and results focused
• Outgoing : We are passionate about our team and clients in everything we do
• Problem Solving: We are scrappy problem solvers considering every option
• Enthusiastic : We are warm and lead with positivity
• Self-Aware: We understand our impact on others
• Trustworthy: We are dependable and depended upon. We are strongest when we work together
  
  

Role

Glowbar is seeking a Studio Guide

Responsibilities Include (but Are Not Limited To)

Care for clients:

• Create a safe space for clients to navigate through our modern experience
• Guide clients through check-in and retail check-out
• Provide a friendly, compassionate environment, ensuring that each client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment
• Provide clients with product knowledge and at-home routine suggestions
• Email/text clients to assist in appointment booking/rebooking, follow up, and offering to answer any last-minute questions
  
  

Care For Our Team

• Provide feedback to management on progress and challenges, paired with suggestions
• Collaborate with estheticians on opportunities to improve the experience to better support and inform clients
• Assist Management in daily studio tasks and projects
• Maintain front of studio retail inventory & operating supplies on regular intervals
• Enhance and uphold standards, policies & procedures through various means of communication
• Assist with social media on an as-needed basis
• Participate in events onsite/offsite
  
  

As a Studio Guide, you excel at and embody the below qualities:

• Dedication to helping people
• Exemplary team player
• An entrepreneurial and positive spirit
• Value honesty and integrity in the workplace
• Commitment to improving personal performance
• Professionalism and pride in your place of work
• Excellent communication skills
• Knowledge of how to market and bring existing and new clients coming back
  
  

Qualifications

• 1+ years of hospitality experience (i.e. restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer service
• Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability
• Full-time requires 5 days of open availability, including both weekend days
• Part-time requires 3 days of open availability, including one weekend day
• Weekend only requires open availability Saturday and Sunday every week
• Must love hospitality and interacting with customers
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be a forward-thinking problem solver with a strong work ethic who has compassion for employees and clients
• Passion for beauty, skincare, learning and trying new things every day!
  
  

Perks We Are Really Proud To Offer

Physical and mental health, personal development and work-life balance are key to growth and well-being. In addition to our generous pay rates, our comprehensive benefits extend well beyond the average and are valued at close to $10k annually. We want you to be your best self both in and outside of our studios and we are proud to offer a variety of generous benefits to support this, which can include…

• Medical, dental and vision insurance largely paid for by Glowbar
• Paid Time Off
• Paid Sick Leave
• Paid Holidays
• Short and Long Term Disability Insurance
• Life Insurance
• Commuter benefits
• Accident and Critical Illness Insurance
• Employee Assistance Program (EAP)
• Annual Glowbar Membership with 2 guest passes
• Employee discounts on retail product
• Community giveback
• Friends and family discounts
• Team member referral bonuses
• Career advancement and continuing education opportunities
• Discounts at a vast array of lifestyle brands, services restaurants, theme parks and more
  
  

Comp: $16-17 per hour

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative

• Industries

  Wellness and Fitness Services

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