Union EMS Operations Manager

Carolinas Medical Center; Monroe (NC); On-site; USD 53,000 - 79,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Flex spending

Family benefits

Retirement plans

Educational assistance

Job summary

Advocate Health's Union EMS - Ambulance Services in Monroe, NC seeks a full-time EMS Supervisor to oversee daily operations, fleet management, and incident response leadership.

The role requires 3–5 years EMS experience with 2 years supervisory, a paramedic certification, and active driver’s license. Strong focus on safety, regulatory compliance, and team coordination.

Qualifications

• High School Diploma or GED required
• Bachelor's degree in EMS or related field required
• 3 to 5 years of experience in EMS, including 2 years supervisory experience
• Certification as an EMT-Paramedic and active driver's license
• CPR, ACLS, BLS/HCP, PHTLS, PALS, National Registry or equivalent certifications

Responsibilities

• Supervises and coordinates daily EMS operations
• Plans and manages fleet purchases, refurbishments and disposal
• Provides command leadership during major incidents and EOC activations
• Oversees development, monitoring and enforcement of operational protocols
• Coordinates equipment maintenance and distribution of supplies
• Schedules vehicle maintenance to meet industry standards
• Oversees safety program and compliance

Skills

Supervisory experience

EMS operations coordination

Fleet management

Safety compliance

Education

Bachelor's degree in EMS or related field

3–5 years EMS experience

EMT-Paramedic certification

Active driver's license

Job description

Department: 36201 Union EMS - Ambulance Services

Status: Full time

Benefits Eligible: Yes

Hou rs Per Week: 40

Schedule Details/Additional Information: This full-time employee will work at least 40 hours per week within a standard two-week pay period upon successful completion of initial onboarding.

Pay Range:

$38.20 - $57.30

Essential Functions

• Supervises and coordinates all aspects of the daily operations of emergency medical services.
• Plans, specifies and manages the organization's fleet purchase, refurbishing and disposal.
• Provides primary command and leadership of EMS daily operational resources and system wide resources in time of major incident responses and/or activation of the community's Emergency Operations Center (EOC).
• Provides primary oversight of development, implementation, monitoring and enforcement of operational protocols and procedures.
• Coordinates and oversees purchase and maintenance of durable equipment and purchase and distribution of expandable medical supplies.
• Schedules and documents vehicle maintenance and repair activities to meet industry standards.
• Facilitates delivery/distribution of supplies and equipment to satellite bases and vehicles.
• Oversees maintenance of department equipment, performing routine maintenance and repair work and/or coordinating repair work through outside service vendors.
• Researches operational equipment and procedures and recommends new methods to maximize safety, effectiveness, and efficiency of EMS operations.
• Oversees departmental safety program, policies and safety compliance.

Physical Requirements

Must be physically able to operate a variety of machinery and equipment including cardiac monitors, defibrillators, pacemakers, glucometers, telephones, stretchers, radios, emergency medical equipment, etc. Must be able to exert up to 200 pounds of force occasionally, and up to 50 pounds of force frequently, and up to 25 pounds of force constantly to move objects and/or people. Physical requirements are for heavy work.

Education, Experience and Certifications

High School Diploma or GED required. Bachelor's degree in EMS or related field required. 3 to 5 years of experience in emergency medical service work, including 2 years of supervisory experience and/or supervisory training or any equivalent combination of training and experience which provides the required skills, knowledge and abilities required. Certification by the applicable state Medical Board as an Emergency Medical Technician - Paramedic. Possession of an active driver's license. Possession of the following certificates may be required: CPR, ACLS, BLS /HCP from the AHA, PHTLS, PALS, National Registry, etc.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest gra