Uniformed Loss Prevention Customer Service Associate II

The TJX Companies, Inc.; Detroit (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading off-price retailer as a Loss Prevention Associate in Detroit, where you'll support store management in preventing loss and ensuring a positive shopping experience. This role requires strong communication and decision-making skills, with opportunities for growth in a supportive environment.

Benefits

Associate discounts

401(k) with company contributions

Child care discounts

Legal insurance

Referral bonuses

Qualifications

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Prioritizes and organizes workload effectively.
• Able to stand for long periods.

Responsibilities

• Acts as a visual deterrent to prevent potential loss/dishonesty.
• Greets customers and assists with inquiries.
• Observes and reports suspicious behavior.

Skills

Communication

Decision-making

Initiative

Time management

Job description

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Contribute To The Growth Of Your Career

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.

1. Maintains a proper and professional stance in the designated area at the front of the store.
2. Acts as a visual deterrent to prevent potential loss/dishonesty.
3. Reviews and understands the Store Emergency Response Guide.
4. Wears a complete Company approved uniform including a Body Worn Camera.
5. Greets customers appropriately, demonstrating courtesy and respect.
6. Establishes and maintains a position at the front of the store or in a department.
7. Responds to customer requests for assistance by referring customers to store management or customer service via a Company issued radio.
8. Observes and reports any suspicious behavior or critical incidents to LP or store management.
9. Performs a closing safety sweep of the store with a member of management.
10. Adheres to all Company Policy and Procedure.
11. Documents required incidents in AIIM Case Management.
12. Performs other duties as assigned.

Who We Are Looking For: You!

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Prioritizes and organizes workload and manages time effectively.
• Able to stand for long periods of time.
• 0-2 years retail or security experience.

Benefits include:

Associate discounts, EAP, smoking cessation, bereavement, 401(k) with company contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses. Eligibility for additional benefits such as 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick leave, auto/home insurance discounts, scholarship programs, and adoption assistance, subject to plan terms. All benefits are provided in accordance with applicable plans and may change over time.

We promote a supportive work environment, an open door policy, and strive to provide a competitive salary and benefits package. TJX considers all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or any protected status under applicable law. Reasonable accommodations are provided to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and relevant laws.

Applicants with arrest or conviction records will be considered for employment.

Address:

1385 W. 8 Mile Rd

Location:

USA Marshalls Store 0198 Detroit MI

This position offers a starting pay range of $13.30 to $18.60 per hour. Actual pay depends on relevant skills, qualifications, and experience.