Unified Communications / Collaboration Manager

Manhattan Associates; Atlanta (GA); On-site; USD 140,000 - 190,000; Full time

Job summary

Manhattan Associates is seeking an experienced Unified Communications Manager to oversee UC/telephony, video, and collaboration platforms enterprise‑wide. You will lead cross‑functional teams, shape roadmaps, partner with business leaders, and drive service delivery excellence from planning through deployment.

The role requires strong stakeholder management, budget discipline, and a track record of delivering complex platform initiatives in a global environment.

Qualifications

• 10+ years in IT infrastructure with a focus on UC/telephony.
• 5+ years leading onsite and global teams.
• 7+ years working with enterprise voice systems (Teams, RingCentral, 8x8, Cisco).
• 5+ years in video/room collaboration platforms (Webex, MS Teams).
• Experience with contract management and vendor negotiations.

Responsibilities

• Oversee design, implementation, and maintenance of enterprise UC platforms.
• Lead cross‑functional teams to deliver platform solutions and roadmaps.
• Develop service delivery strategies, budgets, and cost optimizations.
• Coordinate releases, testing, and deployment with ETS and vendors.
• Mentor staff, manage performance, and drive adoption of best practices.

Skills

UC Telephony Leadership

Voice Systems

Video Collaboration

Digital Signage

Contract Management

Stakeholder Management

Budget Management

Team Leadership

Roadmaps & Planning

Vendor Negotiation

Education

Bachelor’s degree in computer science or IT

Tools

ServiceNow

JIRA

Quality Center

Confluence

MS Teams

RingCentral

8x8

Nice

Genesys

Five9

Job description

We create possibilities that move life and commerce forward Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.

The Unified Communications Manager is an experienced technology leader responsible for overseeing the design, implementation, and maintenance of enterprise-wide voice, video, digital messaging, and collaboration tools in a global network environment. This role combines strategic vision with hands‑on leadership, partnering with business leaders to define needs and priorities while collaborating with ETS teams to deliver platform solutions. The ideal candidate excels in internal customer service, works effectively in diverse teams, and applies standard methodologies for process analysis and technology assessments. They lead cross‑functional teams to develop comprehensive business plans covering process lifecycle, technology development, and communication strategies, including training. Candidates should live within driving distance to our Atlanta office

Minimum Requirements

• 10+ years in IT infrastructure and platforms with a focus on UC/telephony and 2+ years of leadership experience
• 7+ years working with enterprise Voice systems (MS Teams, RingCentral, 8x8, Cisco)
• 5+ years’ experience with Contact Center telephony platforms (Nice, Genesys, 8x8, Five9)
• 5+ years’ experience in video and room collaboration platforms (Webex, MS Teams, Q-sys)
• 3+ years’ experience in managing Digital Signage platforms (Appspace, Reach Media, Yodeck)
• 7+ years leading teams; proven ability to build, mentor, and manage onsite and global teams.
• 5+ years’ experience with document management platforms (SharePoint, Confluence or similar).
• 5+ years using IT ticketing systems (ServiceNow, JIRA, Quality Center).
• 5+ years in strategy, roadmap development, and planning.
• Experience negotiating scope and schedules with business and vendor partners.
• Strong leadership, communication, and stakeholder management skills; ability to convey technical concepts in user‑friendly language.
• Demonstrated strategic thinking, problem‑solving, and influencing skills.
• Expertise in managing third‑party contracts and performance.
• Ability to prioritize and execute tasks in a fast‑paced environment.
• Highly Self‑motivated, results‑driven, and able to work independently.
• Strong aptitude for learning and adopting new platforms and processes.

Education Requirements

• Bachelor’s degree in computer science, IT, or a related field

Principal Duties and Responsibilities

Operate with a “total service” mindset for process and technical health of managed platforms. Develop and maintain service strategies and roadmaps aligned with evolving business requirements. Own end‑to‑end service delivery, ensuring quality and timely execution. Monitor and report service delivery metrics; elevate issues as needed. Manage service budgets, forecasts, and cost‑optimization initiatives. Oversee production support requests and incidents; manage risks and serve as escalation point for critical issues. Coordinate technology releases, testing, and deployment activities. Manage third‑party vendors and implementation partners, including contracts, renewals, and scope changes. Partner with ETS teams to deliver projects from initiation through closure. Drive automation, process optimization, and adoption of best practices. Promote feature adoption and guide customers on technology enhancements. Full people management responsibilities to include hiring, coaching, performance reviews, and terminations.

Committed to diversity and inclusion

At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I‑9) has been completed. At Manhattan Associates our supply chain and omnichannel technology positively affect how people work, shop and live – every single day. Though we all take different paths to get here, everyone shares one belief: We’re good people doing great things.