Unified Communication Subject Matter Expert (SME)

Atlas Technologies, Inc.; South Carolina; Remote; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Unified Communication Subject Matter Expert (SME) and play a crucial role in supporting mission-critical projects for the US Military and Government entities. This fully remote position offers an exciting opportunity to work with cutting-edge technologies, including Cisco UC Manager and Avaya systems. You'll be part of a dynamic team that values collaboration and innovation, ensuring the stability and performance of network systems. If you're passionate about technology and eager to make a positive impact, this is the perfect opportunity for you.

Benefits

Generous Benefits Package

Competitive Salary

Professional Growth Opportunities

Flexible Work Environment

Qualifications

• 5+ years of experience in DoD Unified Communications.
• Extensive hands-on experience with Avaya systems.
• Demonstrated competence in network infrastructure management.

Responsibilities

• Plan, design, and support Cisco UC Manager and SBC platforms.
• Coordinate cross-functional teams for network infrastructure.
• Provide documentation detailing root cause analysis of outages.

Skills

Cisco Voice Infrastructure

LAN/WAN Technologies

Avaya Troubleshooting

Network Administration

Security Clearance (Top Secret)

IAT Level II Security Certification

Education

Bachelor of Science in a Technical Field

Tools

Cisco Call Manager

VMWare

Palo Alto Firewall

Job description

Career Opportunities with Atlas Technologies, Inc.

Unified Communication Subject Matter Expert (SME)

Atlas Tech, a rapidly expanding company supporting the US Military and other Government entities, is seeking a passionate, flexible, highly motivated team player to join our group of Information Technology professionals. If you are comfortable in intense fast paced environments, can think on your feet, and excel in team-based collaborative efforts, then this may be the right fit for you.

We are seeking a Unified Communication Subject Matter Expert (SME) to plan, design, deploy, and continue to support a mission critical project for the Cisco UC Manager and Session Border Controller (SBC) platform.

**THIS IS A 100% REMOTE POSITION**

You Will:

• Work closely with cross-functional teams, organizing, documenting, and managing a long-term organizational UC initiative.
• Utilize multiple switch vendors; Juniper, Ruckus, Aruba, Cisco switches, Palo Alto Firewall, Panorama, and Wireless.
• Be responsible for the coordination of cross-functional teams in relation to the deployment and support of the physical/virtual network infrastructure, which includes technologies such as VMWare, Linux, Windows Server, physical Servers, and enterprise storage arrays.
• Provide the required network support for the deployment of infrastructure UC architecture, processes, and reports.
• Investigate functionality issues related to UC, security and system configurations.
• Work with sustainment teams in the review, analysis and resolution to UC related performance issues.
• Perform the required work associated with UC network administration, such as the installation and configuration of network infrastructure, the deployment of backup and recovery processes for network, and the implementation of maintenance processes that ensure the continued stability and performance of network systems.
• Manage and participate in the monitoring, optimization and diagnosis of currently deployed network systems.
• Provide the appropriate documentation to management, detailing the root cause analysis of outages, performance concerns, and propose resolution and optimization options.
• Work closely with the Manager and the Enterprise Security Architecture Team to plan, design, implement, support, and monitor that the security initiatives are being met for the organization.
• Collaborate with the Enterprise Network Engineer Service Leads and the Enterprise Network Architect to implement, configure, and support the Enterprise UC Network Infrastructure.
• Assist in the initial capacity analysis, deployment design, and overall system architecture needed to support the UC Network platform and expected support activity.
• Provide the necessary support in the investigation and resolution of system level issues.

You Have:

• A minimum of a Department of Defense (DoD) Top Secret level Security Clearance.
• IAT Level II Security Certification (Security+ CE, CySA+, GICSP, GSEC, or SCCP)
• Cisco OS Certification (CCNA, CCNP, or similar)
• Bachelor of Science degree in a technical field required.
• Demonstrated competence in LAN/WAN technologies.
• Must have extensive hands-on Avaya troubleshooting experience.
• In-depth knowledge of Cisco Voice infrastructure, Cisco Call manager, Voice Gateways, Unity and UCCx.
• DoD Unified Communications, Session Border Controller 3 to 5 years’ experience.
• Experience designing, deploying and sustaining Avaya Aura Phone systems preferably within a DOD environment.
• Experience designing and transitioning multiple site migrations.

Troubleshoot high severity issues as a Tier IV operational UC subject matter expert.

Want to hear more? Read on to see what our Team Members say about their experience:

“Atlas Tech has the culture, trust, and fairness that you expect of the best of communities. I feel lucky to be part of their amazing journey of growth as a standout organization.” - Syed

“You are not just a number here at Atlas. I have been with Atlas for over 13 years now I can say that Atlas displays a genuine interest in its employees. This is evidenced in its commitment to mentoring every employee and providing educational paths for each employee’s personal and professional growth within the company.” - Ian

Atlas Tech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, genetic information, or protected veteran status. We are committed to fostering an inclusive workplace where diverse perspectives are valued and respected.

Accessibility & Accommodations

Atlas Tech strives to make our website, www.atlas-tech.com , accessible to all users. If you need assistance completing the application process or require a reasonable accommodation due to a disability, please contact us at [e-mail].

This contact information is designated for accommodation requests only and cannot be used to inquire about the status of an application. Atlas Tech is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA).

Atlas Tech offers a competitive salary, generous benefits package, and an opportunity to make a positive impact in your own community.