Unemployment Claims Associate

Solvo Global; Chandler (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Vensure Employer Solutions in Chandler, Arizona is seeking an Unemployment Claims Associate to coordinate unemployment claims responses and guide clients on best practices, accuracy, and compliance.

In this role you will manage claims within deadlines, collaborate with client contacts, respond to state agencies, monitor email inboxes and portals, and maintain client data in unemployment tracking software.

The position emphasizes strong communication and teamwork in a modern HR service environment.

Qualifications

• High school diploma or equivalent required.
• Experience with Microsoft Office and HRIS/CRM systems preferred.
• Excellent written and verbal communication.

Responsibilities

• Manage unemployment claims within deadlines.
• Collaborate with designated client contacts on unemployment matters.
• Communicate with internal teams to address unemployment-related issues and ensure client satisfaction.
• Provide guidance to clients on best practices for unemployment claim responses, emphasizing integrity and compliance.
• Respond to inquiries from state agencies promptly and professionally.
• Participate in the unemployment call queue, striving for single-call resolution to meet organizational goals.
• Monitor and manage the unemployment email inbox.
• Review and address state portal correspondence as assigned.
• Maintain accurate client data within unemployment tracking software.
• Create and assign tasks for unemployment POA administration when necessary.

Skills

Communication

Attention to detail

Multitasking

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Adobe Acrobat

HRIS

CRM

Job description

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com.

Position Summary

The Unemployment Claims Associate supports our clients by coordinating unemployment claims response, providing guidance to clients on best practices while emphasizing integrity and compliance.

Essential Duties and Responsibilities

• Manage and respond to assigned unemployment claims within required deadlines.
• Collaborate with designated client contacts on matters related to unemployment claims.
• Communicate with internal teams to address unemployment-related issues and ensure client satisfaction.
• Provide guidance to clients on best practices for unemployment claim responses, emphasizing integrity and compliance.
• Respond to inquiries from state agencies promptly and professionally.
• Participate in the unemployment call queue, striving for single-call resolution to meet organizational goals.
• Monitor and manage the unemployment email inbox.
• Review and address state portal correspondence as assigned.
• Maintain accurate client data within unemployment tracking software.
• Create and assign tasks for unemployment POA (Power of Attorney) administration when necessary.

Marginal Functions

• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• A strong drive to deliver exceptional client support to both external and internal customers.
• A flexible, positive attitude, and a dedicated team player and collaborator.
• Strong organizational skills, attention to detail, and follow-through.
• Ability to communicate clearly, concisely, and proactively, both verbally and in writing.
• Capability to learn multiple HRIS (Human Resources Information System) platforms and vendor partner platforms.
• Drive to learn, grow, and contribute to the overall success of the company.
• Ability to thrive in a modern, collaborative international environment, effectively using video conferencing, chat, email, and phone to maintain strong team communication.

Education & Experience

• High school diploma or equivalent combination of experience, skills, education (including other relevant non- traditional degree programs, certifications, or job training programs) preferred.
• Prior work experience in an office environment is preferred by not required.
• Some knowledge of Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
• Experience with the following systems is preferred (Adobe Acrobat, HRIS, CRM).

Physical, Mental, & Communication Demands

Physical Demands

• Somatic: Sedentary Work~ Primarily involves sitting for extended periods, often at a desk or computer.
• Manual Dexterity~ Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Mobility~ Ability to travel occasionally for meetings, events and partner visits. Occasional walking or traversing throughout the office to meet with leaders and other employees.
• Visual Acuity~ Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.
• Lifting & Carrying~ Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.

Mental Demands

• Attention to Detail~ High level of accuracy needed for managing products, reports and contracts.
• Problem-Solving~ Ability to strategically plan the needs of the department.
• Multitasking~ Manage multiple tasks and projects simultaneously, often under tight deadlines.
• Decision-Making~ Make informed decisions regarding the best plan for paid media strategies.
• Stress Management~ Handle stressful situations calmly and effectively, especially when dealing with client and employee concerns.

Communication Demands

• Interpersonal Skills~ Strong ability to build relationships and communicate effectively with employees, managers, clients and external vendors.
• Cultural Sensitivity~ Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.
• Verbal and Written Communication~ Lead planning sessions and team meetings. Provide clear instructions and support for clients, employees and managers and prepare clear and concise documentation, including emails and notes.
• Presentation Skills~ Present information effectively in training sessions with employees and other departments.

#SolvoHRGlobal

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.