Underwriting Support Manager- Middle Market

XL CATLIN; Chicago (IL); On-site; USD 92,000 - 139,000; Full time

Job summary

A leading company is seeking an Underwriting Support Manager in Chicago, IL. The role involves managing underwriting support staff, ensuring service delivery, and fostering teamwork. Candidates should have leadership experience and knowledge of commercial insurance. Competitive salary range offered.

Benefits

Flexible working

Family leave

Employee resource groups

Sustainability programs

Qualifications

• Minimum three years of leadership experience or equivalent leadership development.
• Knowledge of commercial P&C insurance and underwriting support skills.

Responsibilities

• Conduct performance evaluations and recommend salary adjustments.
• Manage work quality and implement improvements.
• Oversee team hiring, performance management, training, and scheduling.

Skills

Leadership

Problem-Solving

Time Management

Analytical Skills

Education

College degree or equivalent

Advanced insurance studies

Tools

MS Office

ISO

NCCI

Job description

Job Description - Underwriting Support Manager - Middle Market (25AAOP34D20241209)

Job Number:

25AAOP34D20241209

Discover your opportunity

Location: Chicago, IL, USA

As an Assistant Operations Manager for our Underwriting Operations, you will manage underwriting support staff, ensuring service delivery, timeliness, productivity, and quality goals are met. You will also handle human resource functions such as coaching, counseling, and staff development, promoting teamwork with underwriters and leadership.

Responsibilities include:

• Conduct performance evaluations, recommend salary adjustments, and coach staff.
• Establish unit and individual goals in collaboration with the Operations Manager.
• Ensure compliance with workflows, procedures, and audit recommendations.
• Manage work quality, review reports, and implement improvements.
• Translate quality, timeliness, productivity, and service standards into performance goals.
• Keep management informed of progress and issues.
• Oversee team hiring, performance management, training, and scheduling.
• Maintain open communication to foster partnership and teamwork.

Qualifications:

• College degree or equivalent; advanced insurance studies preferred.
• Minimum three years of leadership experience or equivalent leadership development.
• Knowledge of commercial P&C insurance, coding, underwriting support skills.
• Strong understanding of insurance policies, regulations, and systems.
• Proficiency in MS Office and familiarity with industry tools (ISO, NCCI, etc.).
• Proactive with excellent time management, problem-solving, and analytical skills.
• Ability to handle multiple priorities independently.

About AXA XL

AXA XL is known for solving complex risks across property, casualty, professional, financial, and specialty lines. We leverage data, technology, and talent to deliver exceptional client service. We are committed to diversity, inclusion, and sustainability, with initiatives supporting these values.

Our benefits include flexible working, family leave, employee resource groups, and sustainability programs. The U.S. pay range is USD 92,500 – 138,500, based on skills and experience.

We promote health, development, and equal opportunity in our workplace.

Location

US-IL-Chicago

Schedule

Full-time

Job Type

Standard

AXA XL is an Equal Opportunity Employer, valuing diversity and inclusion.