Underwriting Support Manager

Starr; Chicago (IL); On-site; USD 110,000 - 150,000; Full time

Job summary

Starr, a global leader in commercial insurance, is seeking an Underwriting Support Manager in Chicago to lead the underwriting assistants, oversee daily operations, and ensure adherence to guidelines within the Captive group.

You will collaborate with underwriters and other departments to develop risk management strategies, optimize workflows, and deliver timely, accurate decisions that strengthen client relationships and drive business growth.

Qualifications

• Bachelor’s degree in Business, Finance, Insurance, or related field.
• Minimum of 5 years of experience in commercial property and casualty underwriting, with at least 2 years in a supervisory or management role.
• Strong knowledge of underwriting principles, practices, and guidelines.
• Excellent leadership and communication skills.
• Proficiency in underwriting software and MS Office.

Responsibilities

• Lead and mentor a team of underwriting assistants, providing guidance, training, and evaluations.
• Assist underwriters in evaluating new and renewal business in line with guidelines and risk appetite.
• Oversee daily operations of the underwriting support team, ensuring timely and accurate processing of applications, endorsements, and renewals.
• Develop and implement quality control measures to maintain underwriting excellence.
• Collaborate with claims, risk control, and sales to ensure seamless service and risk management.
• Prepare and present regular reports on underwriting performance, trends, and metrics.

Skills

Leadership

Underwriting

Data analysis

Communication

MS Office

Underwriting software

Education

Bachelor’s degree in Business, Finance, Insurance, or related field

5+ years of commercial property and casualty underwriting experience

CRIS/CPCU/ARM/AU designation preferred

Tools

Microsoft Office

Underwriting software

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

The Underwriting Support Manager will play a crucial role in supporting the underwriting team within the Captive group by overseeing daily operations, ensuring adherence to underwriting guidelines, and assisting in the development and implementation of underwriting strategies. This position requires a strong understanding of commercial property and casualty insurance, excellent leadership skills, and the ability to work collaboratively with various stakeholders.

Key Responsibilities

Team Leadership and Development

• Supervise and mentor a team of underwriting assistants, providing guidance, training, and performance evaluations.
• Foster a positive and collaborative work environment, encouraging professional growth and development.

Underwriting Support

• Assist underwriters in the evaluation and analysis of new and renewal business, ensuring compliance with company guidelines and risk appetite.
• Collaborate with underwriters to develop and implement effective risk management strategies.

Operational Efficiency

• Oversee the daily operations of the underwriting support team, ensuring timely and accurate processing of applications, endorsements, and renewals.
• Implement and monitor workflows and processes to enhance efficiency and productivity.
• Identify and address operational challenges, proposing and implementing solutions to improve performance.

Quality Assurance

• Develop and implement quality control measures to maintain high standards of underwriting excellence.

Stakeholder Collaboration

• Work closely with other departments, including claims, risk control, and sales, to ensure seamless service delivery and effective risk management.
• Build and maintain strong relationships with brokers, agents, and clients, providing exceptional customer service and support.

Reporting and Analysis

• Prepare and present regular reports on underwriting performance, trends, and key metrics to senior management.
• Analyze data to identify opportunities for improvement and support strategic decision-making.

Qualifications

• Bachelor’s degree in Business, Finance, Insurance, or a related field.
• Minimum of 5 years of experience in commercial property and casualty insurance underwriting, with at least 2 years in a supervisory or management role.
• Strong knowledge of underwriting principles, practices, and guidelines.
• Excellent leadership and team management skills.
• Exceptional analytical and problem‑solving abilities.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
• Proficiency in underwriting software and Microsoft Office Suite.
• Professional designations such as CRIS, CPCU, ARM, or AU are preferred.

Equal Opportunity

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.