Underwriting Support Analyst I (Call Center) - Remote

Talentify.io; United States; Remote; USD 44,000 - 59,000; Full time

Job summary

A leading company in the insurance industry is looking for a customer service representative to enhance the customer experience through exceptional service and efficient application processing. The role includes responsibilities in underwriting, providing a supportive work environment with opportunities for remote work. Candidates with strong attention to detail and call center skills will thrive in this position.

Benefits

401(k) plan with company contribution

Work-life balance with vacation and paid holidays

Supportive and collaborative work environment

Qualifications

• Strong customer service abilities and assessment of customer needs.
• Must maintain regular attendance in a fast-paced environment.
• Proficient in data entry and computer systems.

Responsibilities

• Handle incoming calls from agents and customers, providing exceptional service.
• Collect underwriting requirements for decision-making.
• Evaluate and process business applications for accuracy.

Skills

Customer service

Call center skills

Attention to detail

Time management

Organizational skills

Tools

Microsoft products

Job description

Employer Industry: Insurance

Why consider this job opportunity:
- Estimated hourly wage up to $21.50, plus annual bonus opportunity
- 401(k) plan with a 2% company contribution and 6% company match
- Work-life balance with vacation, personal time, and paid holidays
- Opportunity to work remotely with access to a high-speed internet connection
- Supportive and collaborative work environment that values diversity and inclusion
- Chance to enhance customer experience and contribute to process improvements

What to Expect (Job Responsibilities):
- Handle incoming calls from agents, producers, and customers, providing exceptional customer service
- Collect necessary underwriting requirements via telephone, email, or other business applications for underwriting decisions
- Evaluate and process new business applications, ensuring accuracy and completeness of information
- Utilize various systems and tools to support underwriting areas and transfer calls appropriately
- Collaborate with team members to recommend process improvements and enhance customer experience

What is Required (Qualifications):
- Strong customer service and call center skills with the ability to assess customer needs
- Ability to maintain regular attendance and adhere to department expectations in a fast-paced environment
- Proficient in computer systems, including email, data entry, and Microsoft products
- Strong attention to detail with effective time management and organizational skills
- Must be located in the United States or Puerto Rico and have access to high-speed internet for remote work

How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish and English
- Previous experience in insurance or underwriting
- Knowledge of medical terminology

#Insurance #CustomerService #RemoteWork #CareerOpportunity #DiversityAndInclusion

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