Underwriting Supervisor

Glatfelter Insurance Group; York (York County); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Tuition reimbursement

Health care benefits

Leaves for personal and family needs

Job summary

Glatfelter Insurance Group is looking for an Underwriting Supervisor to join its Healthcare team in York, PA. The role entails managing underwriting for programs and ensuring adherence to guidelines, while also supporting and training staff.

We value leadership, communication skills, and have a commitment to professional development, offering various employee benefits and a supportive work environment. Experience in insurance and a relevant degree are key for this position.

Qualifications

• Minimum of five years commercial lines underwriting or related experience.
• Prior supervisory experience required.
• Demonstrated understanding of underwriting authority and rules.

Responsibilities

• Manage underwriting of property & casualty business.
• Evaluate and monitor risk selection and pricing.
• Provide guidance and training to underwriting staff.

Skills

Mathematical ability

Relationship building

Leadership and coaching

Organizational skills

Strong communication skills

Education

BA degree in insurance, business or related field

Must have or attain property-casualty license

Tools

Microsoft Office applications (Word, Excel)

Job description

Overview

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. Glatfelter provides insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking an Underwriting Supervisor for our Glatfelter Healthcare team who will support the Program Manager in managing the underwriting of an assigned Program including responsibility for profit and loss. The position is responsible for demonstrating exemplary customer relationships with producers and all Glatfelter associates through demonstrated professional communications skills. The supervisor assumes responsibility for the Program Manager when that individual is not available. The supervisor will manage the quality and quantity of work performed by the P&C Underwriters, and provide guidance, training, and support to the underwriting staff. This position is required to be onsite at our Leader Heights, York, PA office.

Key Responsibilities

• Manages the daily underwriting of the property & casualty book of insurance business within delegated underwriting authority to assure adherence to GIG underwriting guidelines and appropriate risk selection and pricing
• Monitors employees' adherence to authority delegation, oversees underwriting activities through internal referrals, file reviews and periodic internal audits
• Manages workflow and processing issues within assigned territory and may maintain underwriting responsibility for an assigned group of agents
• On a referral basis, accepts, rejects or requests additional information from submitting clients
• On a referral basis, receives and reviews new business submissions for completeness and acceptability
• Reviews exception renewals in accordance with guidelines and recommends pricing and coverage change
• Reviews and takes appropriate action within their authority on any transaction that exceeds the written underwriting authority of the Underwriter
• Monitors rate vs. target, pricing standards/guidelines, risk control and claims activities for accounts within assigned territory or book of business
• Evaluates and compares competitor's forms and coverages in conjunction with Product or Program Manager
• Assists Program Manager with edits or revisions to program underwriting guidelines or coverage form
• In conjunction with the Program Manager and other Underwriting Supervisors, establishes, implements, and communicates divisional underwriting philosophies and systems
• Reviews appeals by clients and recommends appropriate action
• Responds to inquiries from clients regarding pricing and coverage issues
• Refers and suggests action on unusual exposures to the Program Manager for approval
• Communicates with program sales staff regarding current market conditions, problems, and opportunities in region
• Attends agent meetings, conventions, trade shows, visits client offices as needed
• Prepares and submits reports for management use as required
• Plans and assists with product knowledge seminars as needed
• Assists with the recruitment and selection of new underwriting associates
• Coordinates and guides training through the creation and management of performance plans to support staff growth and professional development
• Monitors the quality and quantity of work by underwriters and underwriting assistants in respective program area
• Maintains OnBase files consistent with standard file procedures
• Evaluates the performance of direct reports on an ongoing basis and provides feedback and coaching, as needed, and conducts annual performance reviews on a timely basis
• Performs other duties and special projects as assigned by management

Qualifications

• BA degree in insurance, business or related field preferred or appropriate industry related experience
• Must attain or be working toward AU, CPCU, ARM designation or comparable higher insurance education
• Must have a minimum of five (5) years commercial lines underwriting or related experience in either an insurance company or in an agency
• Must have or attain within three (3) months and maintain current property-casualty license for resident state and other licenses as required
• Prior supervisory experience required
• Demonstrated understanding and knowledge of GIG underwriting authority and underwriting rules, risk selection and pricing, available coverage, industry and regional issues and trends
• Demonstrated ability to work with agency distributors toward desired outcome; relationship building
• Mathematical ability required to properly equate exposure with premium and understand significance of management reports and actuarial review
• Demonstrated leadership and coaching ability
• Accountable, confident and self-directed with the ability to work independently and function as a team leader and a team player
• Strong written and verbal communication skills with the ability to communicate to a wide variety of personalities in one-on-one and group meetings and through formal presentations
• Ability to influence others to desired outcome
• Ability to cope with stressful situations
• Organizational skills and ability to handle tasks on a priority basis to maintain high quality and quantity of work
• Ability to provide direction to all underwriting staff within the respective assignment and to manage and monitor production within the underwriting team
• Demonstrated proficiency in use of Microsoft Office applications including Word and Excel
• Additional knowledge and skills as detailed in the Underwriting Skill Matrix

Why Glatfelter

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We offer a range of employee benefits and resources to protect health care, savings, financial protection and wellbeing. We provide leaves for personal, health, family, and volunteer needs and support learning opportunities including tuition reimbursement for eligible associates to enhance education and skills related to their current or future positions.

Equal Opportunity Employer

Glatfelter Insurance Group is an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. We are committed to diversity and inclusion and to providing reasonable accommodations to job applicants and employees with disabilities. If you need a reasonable accommodation during the search or hiring process, please contact Human Resources. Accommodations will be determined on a case-by-case basis.